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Aspiring Contributor
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Message 11 of 13

Re: How can I get BT Openreach to talk to BT Hepdesk

Update:

 

Just received a call from the engineer.

 

Apparently there is a faulty card in the green box, and they are waiting for a replacement.

 

It's due today (yeah right!).

 

Engineer thinks there are 60+ accounts effected.

 

So why doesn't BT know about the fault ????

 

Dave

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Aspiring Contributor
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Message 12 of 13

Re: How can I get BT Openreach to talk to BT Hepdesk

 

Well blow me down.

 

Checked the connection yesterday ( Saturday ), still dire.

 

Checked again today ( Sunday ) and it's back to "normal", cira 54 Mbps down / 10 Mbps up.

 

Perhaps the engineers work on Sundays ?

 

Thanks for all the advice.

 

 

Now it's just a case of getting BT to refund 2 weeks broadband fees - wish me luck 🙂

 

 

Dave

 

 

 

 

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Recognised Expert
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Message 13 of 13

Re: How can I get BT Openreach to talk to BT Hepdesk

BT wouldnt know because they are a different company to openreach.

Engineers do also work on sundays.

A problem like that wouldnt be limited to your estate. Its either everyone on the card, or just you.

If it happens again its likely to be a bt problem, not a line problem.

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