Haha, the engineer turned up today, on the wednesday, which was the original date allocated!
Despite me rearranging for last saturday morning, (showing up on my "track my fault") then, following a non show, rearranging for next friday afternoon, (showing up on my "track my fault") the OR enginner phones me (on my mobile obviously) to tell me he is her at 12.20 on the wednesday.
Luckily I was at work and could get home in 20 mins, and the chap (really nice) said he would make a start. By the time I got home he told me he had fixed it - the connection was ?corroded (6 yr old house) on the BT side of the fence.
There is a total disconnect between the "track my fault" page with BT and Openreach
If my mobile had not been in signal range and I had not been able to get home to meet this really nice OR enginner, and had they not turned up on Friday with an afternoon lost from work I would not have been happy!
I have an installation date for BT Infinity in 2w time, on price alone, but hope i don't live to regret this
I would appreciate a reply as to why "rearrange my appointment" has no effect
And can I just add that the first reply from Keith Beddoe was at best completely useless and at worst a deliberate attempt to end the threat with an unhelpful answer, the second was more helpful
Please bear in mind that this is a customer to customer forum, run by forum members, the only BT employees are the forum moderators.
If you have a problem in future, you would be better using this link
You will then be in direct contact with BT, and will get a more direct answer.
Sorry Keith, but if you are an unpaid good samaritan volunteer, can you re read your first reply, and my first post and reconcile the two.
My initial post though posted from an ipad, and therefore in one long paragraph details a particular situation personal to me.
Your post indicates an almost automated post with no thought or consideration.
And it is not good enough to dierect me to the BT customer centre, the avoidance of that was what was driving me to the forum anyway (but you should know that)
Any of your corparate responses only make this worse.