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geejaysdee
Beginner
445 Views
Message 1 of 3

How can I merge 2 BT IDs

Hi.  I have 2 separate BT IDs - I'm not sure why.  I'd like to merge them.  One has my landline and a mobile (for my son).  The other has my own mobile.  I'm the bill payer for both, same address.  Please can someone from the BT team help make this happen, as the 2 accounts constantly confuse me, my account settings and seem unnecessary.  Thanks in advance.

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
431 Views
Message 2 of 3

Re: How can I merge 2 BT IDs

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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RobbieMac
Moderator
Moderator
422 Views
Message 3 of 3

Re: How can I merge 2 BT IDs

Hi @geejaysdee

 

Thanks for your post and welcome back!

 

I'm sorry for the confusion with having more than one BTID.  Send us over your details and we'll see about tidying things up for you.

 

Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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