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Martin123
Newbie
5,740 Views
Message 1 of 21

How can I stop broadband phone ringing with landline number?

Go to solution

 

If you call the broadband number only the broadband phone rings - which is what I want.

 

But when you call my landline number both the landline phone and the broadband phones ring. I want just the landline phone to ring when you call the landline number.

 

In the settings section of the Hub Manager, for phone sockets it only has two options to choose from:

- BT Broadband Talk only

- BT Broadband Talk and landline

I need one that says "landline only" but there isn't one!

 

What do I need to do so only the landline rings when the landline number is dialled?

 

Thanks

 

 

20 REPLIES 20
Distinguished Sage
Distinguished Sage
5,734 Views
Message 2 of 21

Re: How can I stop broadband phone ringing with landline number?

Go to solution
- BT Broadband Talk only
Martin123
Newbie
5,723 Views
Message 3 of 21

Re: How can I stop broadband phone ringing with landline number?

Go to solution

Many thanks - that's worked. Had tried it before but you need to reset the hub for it to work.

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alantragen
Newbie
5,414 Views
Message 4 of 21

Re: How can I stop broadband phone ringing with landline number?

Go to solution

I have been unable to locate the solution to this problem! How do I find it?

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Distinguished Guru
5,406 Views
Message 5 of 21

Re: How can I stop broadband phone ringing with landline number?

Go to solution

Hi alantragen and welcome

 

You need to change thsi via the hub manager

 

Enter http://bthomehub.home/ into your browesr.

Click settings (you will need to either change the default admin password (if it's the first time you've accessed it) or input the one you've already chosen)).

Nativgate to Telephones.

The menu is as displayed in the first post.

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macneill
Newbie
4,286 Views
Message 6 of 21

Re: How can I stop broadband phone ringing with landline number?

Go to solution

Followed your instructions but no options existed to control which phones rang

What could be different?  As the hub is brand new, could there be software differences?

Previous white hub worked a treat!

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Distinguished Guru
4,279 Views
Message 7 of 21

Re: How can I stop broadband phone ringing with landline number?

Go to solution

Hi macneil and welcome

 

Try this method

Enter http://bthomehub.home/ into your browser
Click A-Z (top right of Hub Manager window)
Click Activating BT Broadband Talk
You'll now need to enter your password
Then select which phone rings for which type of call
Click Apply

Does this help?

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macneill
Newbie
4,264 Views
Message 8 of 21

Re: How can I stop broadband phone ringing with landline number?

Go to solution

Sorry

 

It didn't work

 

As I stated earlier, the hub firmware only seems to have 2 options

 

I've grabbed a screen image of the options available but can't attach that sorry

 

Must be a firmware difference on my hub and yours (I guess)

 

Thanks anyway

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Distinguished Sage
Distinguished Sage
4,255 Views
Message 9 of 21

Re: How can I stop broadband phone ringing with landline number?

Go to solution

Look at the top of this message thread at the post by martin123, underneath there is a line which says "Go to solution"

Its the "broadband talk only" option.

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macneill
Newbie
4,241 Views
Message 10 of 21

Re: How can I stop broadband phone ringing with landline number?

Go to solution

Many thanks for the quick reply and for your enduring patience

 

I followed your instructions and they take me back to the original screen with only two options per line

a) broadband and landline ring or

b) broadand rings

 

There is no option c) landline only

 

This third option DOES exist on my old white hub but not the most recent hub

 

Thank you for your help

 

I believe the only recourse now is to return the hub and cancel the service.

I  might have better luck with Virgin

 

Bye

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