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pip22
Beginner
1,506 Views
Message 1 of 4

How do I claim a refund for loss of broadband in December (Residential)?

Due to a damaged line in my street I was without any internet access for 21 days (Dec 10 - Jan 1).

 

It is now fixed and all is good.

 

I rang 150  on Jan 4 and was told that until the fault was "cleared" off the system, a refund could not be processed.

"I just have to wait until the fault is cleared off the system" they said.

 

Now Jan 9 and still no refund showing on my BT account. All the work in my street was completed on Jan 1 so the fault should have been cleared off the system by now surely?

 

 

How can I get this resolved? (Please don't tell me to call the Indian call cantre again -- it's a joke).

 

 

 

 

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3 REPLIES 3
gg30340
Distinguished Sage
Distinguished Sage
1,495 Views
Message 2 of 4

Re: How do I claim a refund for loss of broadband in December (Residential)?

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john46
Distinguished Sage
1,488 Views
Message 3 of 4

Re: How do I claim a refund for loss of broadband in December (Residential)?

any refund will appear on your next bill your present bill will not be updated
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pip22
Beginner
1,473 Views
Message 4 of 4

Re: How do I claim a refund for loss of broadband in December (Residential)?

Thanks.

 

I'll wait until my February bill is drawn up then. Hopefully the refund will be on it.

 

 

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