Re: How do I contact BT to order a replacement hub and get a credit for no service period
You will unfortunately have to contact billing to see if they can sort out the refund.
As regards the damaged hub you will need to report a fault to BT. You might have a struggle getting it replaced as I have heard some customers having to argue when it was a lightning strike causing the fault. You may be able to claim your insurance if you do end up having to pay.