Solved! Go to Solution.
I'm sorry to hear about the problems with your order. We can get in touch with the team for you and if necessary we'll take over the complaint until you get all sorted.
Also, @john46 is right, you no longer need a MAC key.
You can reach us by clicking on my user name and then on contact the mods. It may take us a couple of working days to get in touch with you but we will.
Did you ever get in touch with the mods as requested? They would've had you sorted out by now.