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steele
Beginner

on ‎15-02-2016 17h23

264 Views
Message 1 of 3

How do I escalate?

Three weeks without service.....8 promised resoultion dates, 8 missed resolution dates - passed from BT to OpenReach, backwards and forwards.  Two OpenReach engineers visits..escalated to leve 3 but still getting nowhere....confirmation today that they will  send another engineer tomorrow...perhaps.

 

Help.

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎15-02-2016 17h25

261 Views
Message 2 of 3

Re: How do I escalate?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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SeanD
Community Manager
Community Manager

on ‎15-02-2016 17h34

258 Views
Message 3 of 3

Re: How do I escalate?

Hi Steele,

 

Thanks for the post and welcome to the forum.  I am very sorry to hear that you have been without service for so long and that your experience in dealing with us has not been a positive one.  I would like to help.

 

I will need your details to get to the bottom of the issue.  If you click on my username (SeanD) you will find our contact link under the 'About me' section of my profile.  Once we have your details we can review the fault notes and help resolve this once and for all.

 

Cheers

Sean

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