How do I get Openreach to update their database?

[imjolly]

please delete ref number

[PaddyB · Accepted solution]

Hi Guys,

I wanted to post a quick update on this thread.

The data for this line was incorrectly showing that this line was exchange only. The line was actually as the OP said, being routed through cabinet 1. I managed to get Openreach to update their record and the line is now showing as being routed through cabinet 1 with FTTC available. 

Thanks

PaddyB

[john46]

Great news Paddy another good result for the mod team

[DJT205]

Could you do the same for my FTTP issue Paddy?

Thanks

[r1dave]

Hi Paddy,

You've spoken to soon! I've been on the phone with a BT manager today trying to upgrade to Infinity only to find the line result has reverted back to ADSL Only. I believe she has referred the matter back to you to see whats gone wrong

Regards

Dave

[Daveo4]

Hi Paddy & team - i hope you dont mind me contacting you on here but i am really struggling with the same query.

i live at ***EDITED ADDRESS*** - my house is saying Fibre unavailable however every other house in my street is (according to the Openreach database). There is room in the cabinet as Fibre is being offered to other houses.

Are you able to update my records so i can upgrade to fibre? I have just moved into the property and i work from home so this is a really serious issue for me 😞

If you need any further informatoon please let me know.

Thanks,

Dave

[Chrissymom]

Hi, I have a similar issue, openreach fixed a major fault with our line by moving us to a new cabinet, the engineer says it is fibre enabled, however the line checker still shows us at cabinet 15, when our new one is 57. I can't order fibre until its changed? Will it change? Please please help. Service provider can't do anything whilst line check still shows old cabinet, which was not fibre enabled.

[gg30340]

Is it BT you want to get fibre from? If not you need to get your chosen service provider to contact Openreach.

[Chrissymom]

I want to change over to bt but they've said the same, they can't do anything until the information is updated, my current providers are useless customer service wise and frankly don't understand what I'm trying to tell them, they run the line check and tell me it's the old cabinet. Frustrating is an understatement.

[gg30340]

You can contact Openreach using this form.

https://www.formwize.com/run/survey3.cfm?idx=505d040e0b080d

Explain your problem to them. If you get an automated response just keep re-submitting the form and you will eventually get a human response.