Hi Guys I am hoping someone could help me as I have tried phoning the Call centre and emailing BT but so far have not got anywhere.
My situation is as follows:
An Openreach engineer arrived on activation day 18th December, but informed us that he was not qualified to work on a flat roof. All internal connections were completed but another engineer would need to perform the external connections to the exchange.
On Boxing day we received a card that an engineer had attempted to fix our "fault" but could not gain access.
We were in all day but the engineer failed to ring the bell.
after calling the call centre, we were promised a new appointment had been made for Monday 30th December. (so far we have not had a follow-up visit).
Next I tried to email BT with the above but got an automated response to say please look online for answers to your question
All I really want to know is how can we get a new openreach appointment so that we can arrange someone to be around.
As my activation date has passed I cannot change it online, or get any other sense out of the system so Can anyone point me in the right direction?
Solved! Go to Solution.
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