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Yankycrank
Aspiring Contributor
474 Views
Message 1 of 5

How do I open VPN port?

Struggling to connect to my company VPN from home.  Anywhere else, fine - home? Nada..  Can anybody tell me how I open VPN port in my v1.5 homehub, please?

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4 REPLIES 4
Distinguished Guru
429 Views
Message 2 of 5

Re: How do I open VPN port?

I can't help with the opening of the port for your VPN

 

but it could be down to the BT Web Address Help...

 

Try typing in a random url, for example - http://www.whatisbtwebaddresshelp.co.uk

You should see an error...but you might notSmiley Indifferent

 

Anyway, click this link to check your opt in status - http://preferences.webaddresshelp.bt.com/selfcare/preferences.cgi

 

Click disable and see if your VPN now worksSmiley Wink

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Yankycrank
Aspiring Contributor
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Message 3 of 5

Re: How do I open VPN port?

Thanks for the response DS - it is genuinely appreciated! However, I did that two weeks ago, doesn't work, and am still trying to find the answer.  'Customer support' simply tells me to upgrade to HH2.0... but won't gurantee that I will then be able to access my VPN!

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Distinguished Guru
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Message 4 of 5

Re: How do I open VPN port?

I'm outta my depth with VPN'sSmiley Sad

 

Keep an eye on this thread though, as ya never know if another customer knows what to do....

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minusdot
Recognised Expert
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Message 5 of 5

Re: How do I open VPN port?


@Yankycrank wrote:

Struggling to connect to my company VPN from home.  Anywhere else, fine - home? Nada..  Can anybody tell me how I open VPN port in my v1.5 homehub, please?


My work VPN always just works. I'm on a HH2 now, but I was on a HH1 previously. Is it the standard Microsoft VPN? Exactly what issue/error are you having?

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