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Pedro57
Beginner
113,888 Views
Message 1 of 4

How do I report a fault if my phone is not working?

How do I report a fault if my land line phone is not working? The BT website seems to assume that at the very least the broadband line is working but this is often not the case. Please could you make it crystal clear what phone number to call to report a fault? (e.g. if calling from a friend's phone or a mobile).

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3 REPLIES 3
Distinguished Sage
Distinguished Sage
113,872 Views
Message 2 of 4

Re: How do I report a fault if my phone is not working?

Cal 0800 800 151 from another phone, or From a mobile: 0330 123 4151

 

But first do these tests here  http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353

 

You can report the fault online at https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults

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abelljms
Newbie
82,304 Views
Message 3 of 4

Re: How do I report a fault if my phone is not working?

"Sorry, you can only access this site from a BT broadband connection"

 

you muppetz BT.

if the sodding thing was working i wouldn't b worrying would i.

so if the poxy thing is broken how could i be looking at your web**bleep**e?

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Distinguished Sage
82,300 Views
Message 4 of 4

Re: How do I report a fault if my phone is not working?

You can report the fault online at https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults 

 

 

The link you tried was to Keith's personal web site and is part of his signature there is no need to be so rude on a customer to customer self help forum when a customer tries to help you