cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
oldeng99
Aspiring Contributor
22,936 Views
Message 1 of 6

How do I turn off BT Fon?

Hi,

      I have searched information and it all tells me to go to my BT Broadband account and opt out.

 

The account showed opted in and now shows opted out.

 

My BT Home hub 2 however still broadcasts BTFON and BT Openzone and shows active in the menus - it also tells me to go to my account to opt out which I have done.

 

Is it a case of waiting? If so any idea how long before it turns off.

 

I opted out last week but when I check with my WIFI mobile app it shows active and my SID with Fon and Openreach on the same frequency.  To be sure I was not picking up anyone else locally I turned off my ADSL Modem and the Fon and Opezone IDs also turned off - BUT sadly came back when I turned back on again.

 

Anyone else had this problem as most posts seem to be about opting in and getting Fon working??

 

Thanks

 

0 Ratings
5 REPLIES 5
Distinguished Guru
Distinguished Guru
22,925 Views
Message 2 of 6

Re: How do I turn off BT Fon?

This thread might help: http://community.bt.com/t5/BB-Out-About/BT-HomeHub-3-Question/td-p/400839. See message 14 in particular.

--
You can click the thumbs up icon below this message if you think it was helpful.
oldeng99
Aspiring Contributor
22,920 Views
Message 3 of 6

Re: How do I turn off BT Fon?

Thanks for the link I have read it I'm not optimistic that it will turn off and I don't want hard reset if possible.

 

BT take note it would be good for your paying customers if they could disable it in the Hub - there can be NO technical reason why we cant do it ourselves other than YOU want it ON !!  So you don't give the option in the spec.

 

I will wait a little longer then call the number you have provided.

 

Thanks


@pottyperson wrote:

This thread might help: http://community.bt.com/t5/BB-Out-About/BT-HomeHub-3-Question/td-p/400839. See message 14 in particular.




0 Ratings
Distinguished Guru
Distinguished Guru
22,915 Views
Message 4 of 6

Re: How do I turn off BT Fon?


@oldeng99 wrote:

 

BT take note it would be good for your paying customers if they could disable it in the Hub


You're right there. It used to be possible to opt in or out on the hub. Can't remember whether it was instant, but it certainly didn't take a month!

 

--
You can click the thumbs up icon below this message if you think it was helpful.
0 Ratings
MrBelter
Expert
22,884 Views
Message 5 of 6

Re: How do I turn off BT Fon?

Factory resetting the hub now seems to be enabling FON not disabling it.

0 Ratings
Distinguished Sage
Distinguished Sage
22,880 Views
Message 6 of 6

Re: How do I turn off BT Fon?

0 Ratings