How do I turn off Call Protect?

[gspearson]

I've just been put on Call Protect, which I don't want.  How do I get rid of it and return to my original settings?

[Keith_Beddoe]

@gspearson 

You can remove it by visiting this page to change your options.

http://www.productsandservices.bt.com/consumerProducts/util/vendorRedirector.jsp?productId=CON-27455...

[gspearson]

Hi Keith

Thanks but there is no option there. I have 1571, with Privacy and CLI, plus number withheld.  There is no option for 1571 without Call Protect.

Geoff

[Keith_Beddoe]

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@gspearson wrote:

Hi Keith

Thanks but there is no option there. I have 1571, with Privacy and CLI, plus number withheld.  There is no option for 1571 without Call Protect.

Geoff

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There does not appear to be that option.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

[gspearson]

I have just checked the 3 Junk messages the system claims I have - pressed option 4 and  got a continouous tone, like number unobtainable.  At least it is good to know that some of it doesn't work.

I get almost no unwanted calls - never having been in a directory, registered on TPS and being careful who knows my number seems to avoid this problem.

And why don't I want it?  It is an added complication to a function which is already provided perfectly by BT.  I am, of course, still fuming about the Youview "update" which brought nothing I want and took away useful features - another story.

[PaddyB]

Hi @gspearson,

I'll be able to take a look at this for you. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

[gspearson]

I think the Contact the Mods link is missing. Geoff

[Keith_Beddoe]

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@gspearson wrote:
I think the Contact the Mods link is missing. Geoff

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Look here

PaddyB

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Is this any help?

[OlgaC · Accepted solution]

Hi @gspearson 

Thanks for speaking with me. Your Call Protect service should be switched off today so you will be back to 1571 on it's own. I am happy I was able to help 

OlgaC

[gspearson]

Thanks to Olga for fixing this.  I now have 1571 and 1571 with Call Protect as options, with plain 1571 selected.  So I can choose to take the Protect option if ever I need it.  The option didn't show before.

Geoff