cancel
Showing results for 
Search instead for 
Did you mean: 
mercurius
Aspiring Contributor
3,540 Views
Message 11 of 21

Re: How do you set up Outlook for Mac 2011 to access btinternet email

Hi,

 

Just tried this and it comes back with the same error message. No I'm not with BT Broadband.

0 Ratings
Distinguished Sage
Distinguished Sage
3,536 Views
Message 12 of 21

Re: How do you set up Outlook for Mac 2011 to access btinternet email


@mercurius wrote:

Hi,

 

Just tried this and it comes back with the same error message. No I'm not with BT Broadband.


Then you cannot use their SMTP server !!!

 

That is why you get an error.

 

Use your own ISPs mail and SMTP server.

 

Why are you posting on this forum if you are not a BT Broadband customer?

 

0 Ratings
mercurius
Aspiring Contributor
3,531 Views
Message 13 of 21

Re: How do you set up Outlook for Mac 2011 to access btinternet email

I've done that too and it doesn't work either!!!

0 Ratings
Distinguished Sage
Distinguished Sage
3,529 Views
Message 14 of 21

Re: How do you set up Outlook for Mac 2011 to access btinternet email


@mercurius wrote:

I've done that too and it doesn't work either!!!


Then contact your own ISP for support, they must have a forum somewhere.

Why are you trying to access a BT Internet mailbox, if you are not a customer.

 

Unless you subscribe to BT Yahoo Premium Mail, you cannot use POP3 access.

Your old account will be ceased after (90 days i think)

 

 

0 Ratings
mercurius
Aspiring Contributor
3,527 Views
Message 15 of 21

Re: How do you set up Outlook for Mac 2011 to access btinternet email

I have had a btinternet account or bt yahoo mail as it's now called for years.

0 Ratings
Distinguished Guru
3,519 Views
Message 16 of 21

Re: How do you set up Outlook for Mac 2011 to access btinternet email


@mercurius wrote:

I have had a btinternet account or bt yahoo mail as it's now called for years.


Hi.

 

If you are with another ISP, and still have a BTinternet email address - this address could actually be a Basic mail account, which doesn't allow access via a mail client program such as Outlook.

 

To check, click on my shortcuts (link below) and use option 12b. If it asks for a login, use your full btinternet email address and password. Once done, have a look under Product and can you post what it says.

mercurius
Aspiring Contributor
3,512 Views
Message 17 of 21

Re: How do you set up Outlook for Mac 2011 to access btinternet email

Under 'Product' it says 'BT Yahoo! Basic Mail'.

0 Ratings
Distinguished Guru
3,509 Views
Message 18 of 21

Re: How do you set up Outlook for Mac 2011 to access btinternet email


@mercurius wrote:

Under 'Product' it says 'BT Yahoo! Basic Mail'.


Hi again.

 

As I expected I'm afraid.

 

You can't use a mail client program (e.g. Outlook) with that account type. It is only accessible via webmail, and hence a browser.

0 Ratings
mercurius
Aspiring Contributor
3,503 Views
Message 19 of 21

Re: How do you set up Outlook for Mac 2011 to access btinternet email

In which case why does it have this option (which I have ticked) under 'Options': 'Access BT mail via POP, eg Outlook, Thunderbird' ?
0 Ratings
Distinguished Guru
3,500 Views
Message 20 of 21

Re: How do you set up Outlook for Mac 2011 to access btinternet email


@mercurius wrote:
In which case why does it have this option (which I have ticked) under 'Options': 'Access BT mail via POP, eg Outlook, Thunderbird' ?

Hi again.

 

Indeed you've found the flaw in the system. Pop access will work, but as smtp (i.e. sending) fails - it really negates the use of pop3 to be honest. In other words you can receive emails via a mail client program, but not send from it - effectively making pop3 access pointless.

0 Ratings