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Contributor
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Message 1 of 12

How keep my old BT email address after closing account and move to existing new BT account

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Hello, I keep going round in circles trying to solve this problem - I  have read the information about linking/moving your email address to a new account but I still don't get how to actually do it!

 

I have two BT accounts with broadband (two telephone lines with different numbers)... long story....   and am in the process of closing the old account but I want to keep my old email address and move it to my new BT account. When I log into my new account, I am unable to add my old email address as it is already in use. I don't want to wait until the old account has closed (due to close 03/10/16) in case my old email address is lost.

 

Any help would be really appreciated please.

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Distinguished Sage
Distinguished Sage
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Message 2 of 12

Re: How keep my old BT email address after closing account and move to existing new BT account

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Message 3 of 12

Re: How keep my old BT email address after closing account and move to existing new BT account

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Thank you Keith. Much appreciated.
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Message 4 of 12

Re: How keep my old BT email address after closing account and move to existing new BT account

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Hi @aaf1966

 

Thanks for your post and welcome back!

 

Sorry that you feel like you're going round in circles trying to sort this out.  I'm sure we can help add the email address on to the broadband account.

 

You can send us over your details and we'll get back to you.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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Message 5 of 12

Re: How keep my old BT email address after closing account and move to existing new BT account

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I went through the same nonsense reacently, the merging of assets with my email account was a brutal experience, long story short is that after 2 months of nonsense with call centres here there and everwhere, a lot of expletives, wasting of time. 

Pain Pain Pain, check your history, they had been stealing Premium Email charges from me for 4 years. 

 

THey really are a bunch of fly ******* and useless ****** into the bargain!.

 

Drop BT as soon as you can, i keep hearing they are all the same, not after what i've been through, there is no one this bad on customer relations out there, i firmly belive this

 

Grrrrrrrrr..

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Message 6 of 12

Re: How keep my old BT email address after closing account and move to existing new BT account

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Hi - I haven't had any response from mods yet
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Distinguished Sage
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Message 7 of 12

Re: How keep my old BT email address after closing account and move to existing new BT account

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Mods delay is about six working days at the moment.

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Message 8 of 12

Re: How keep my old BT email address after closing account and move to existing new BT account

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oh ok, thank you Keith, I didn't realise that - my message said 48 hours so thought I might have slipped through the net. Just a bit worried because my old account is due to close soon and I don't want to lose the email addresses associated with it
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Message 9 of 12

Re: How keep my old BT email address after closing account and move to existing new BT account

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The 48 hours is an automatic thing which they cannot change. When they are not busy, then 48 hours can be possible.

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Message 10 of 12

Re: How keep my old BT email address after closing account and move to existing new BT account

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Hi, could Robbie or another moderator please get intouch again re losing email addresses?

 

Thanks!

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