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only2mb
Beginner
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Message 1 of 10

How long before speed increases after HH issues

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Hi,

 

I encountered some issues last Friday (on Infinity up to 72mb package) with the HH dropping and a solid green light. HH has been replaced and I see that the speed is sat at 49mb where as previously it settled on approx 60mb. How long do I need to wait to see the speed attempt to increase again?

 

Seriously considering if the 72mb package is sensible anyway and if I would be better off with the up to 54mb package considering I never get anywhere near 72 anyway?

 

Cheers

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Keith_Beddoe
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Message 2 of 10

Re: How long before speed increases after HH issues

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Which BT Home hub do you have?

 

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Webby
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Message 3 of 10

Re: How long before speed increases after HH issues

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Could be days, weeks or months.
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only2mb
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Message 4 of 10

Re: How long before speed increases after HH issues

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currently have BT Smart Hub (aka HH6)

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Keith_Beddoe
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Message 5 of 10

Re: How long before speed increases after HH issues

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@only2mb wrote:

currently have BT Smart Hub (aka HH6)


Can you please post the information from the smart hub, using this link.

 

http://192.168.1.254/0000012803/gui/#/technicalLog/information

 

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only2mb
Beginner
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Message 6 of 10

Re: How long before speed increases after HH issues

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It's been at 49mb since Friday (router replaced this morning)
 
Product name:
BT Hub 6A
Serial number:

+084316+NQ63421139

Firmware version:

SG4B10002244

Firmware updated:

05-Apr-2017

Board version:

1.0

Gui version:

1.32.0

DSL uptime:

0 Days, 3 Hours 21 Minutes 19 Seconds

Data rate:

19.00 kbps / 49.00 kbps

Maximum data rate:

20242 / 61883

Noise margin:

6 / 10.6

Line attenuation:

15.9

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

75 MB Uploaded / 1470 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-2SQG

2.4 GHz wireless channel:

Smart (Channel 1)

5 GHz wireless network name:

BTHub6-2SQG

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Band steering:

Off

Wireless mode:

Mode 1

Firewall:

On

MAC address:

88:A6:C6:1B:A3:7B

Software variant:

-

Boot loader:

7.33.1

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Webby
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Message 7 of 10

Re: How long before speed increases after HH issues

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I'd switch to Infinity 1.
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Keith_Beddoe
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Message 8 of 10

Re: How long before speed increases after HH issues

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You may eventually get to 61Mbs connection speed, but it would need a long error free period before DLM may change its mind.

Wht was the speed range that you were given when you signed up to Infinity 2?

 

 

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only2mb
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Message 9 of 10

Re: How long before speed increases after HH issues

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to be honest I cannot recall the speed ranges that were originally discussed. I seem to recall it hitting around 62 at one point but that was short lived.

 

I think I will gather up all the issues I have had (of which there have been many) and speak with BT to adjust package. I can to some extent accept the lower speed, but not with the package I curently have.

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Keith_Beddoe
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Message 10 of 10

Re: How long before speed increases after HH issues

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@only2mb wrote:

to be honest I cannot recall the speed ranges that were originally discussed. I seem to recall it hitting around 62 at one point but that was short lived.

 

 


Probably due to errors on the line, or errors induced within your own wiring.

 

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