How long do I have to wait to receive my joining cheque for £30, we went live with BT on 12 Feb 2018

[Dogwalker10]

Why am I still waiting to receive my joining cheque for £30 when the broadband etc went live on 12 February?

[PaddyB]

Hi @Dogwalker10,

You should receive your cashback cheque with in 45 days of your Broadband service going active.

Did you claim the cashback using the link - https://www.broadbandbenefits.co.uk/cashback/

Thanks

Paddyb

[Dogwalker10]

Hi Paddyb yes I did use that link - I ordered the loaded mastercard on the same day which I received but unfortunately no sign of the cheque for £30 and it is now much more than the 45 days specified.  I have also queried this on the livechat and had a text message back from a representative called "Asha" but when I re-used that BT number to text through a query as to the progress of my enquiry i was told that i would be contacted back within two hours - this has never happened!  I am altogether annoyed as i feel that I have been conned.  Dogwalker 10

[Dogwalker10]

Hi if anyone is bothered I still have not received my cheque for £30.

[Dogwalker10]

Hi Paddyb moderator have you been able to suss anything out for me yet regarding the missing £30 cheque?

[JohnC2]

Hi @Dogwalker10 Sorry you have not received your cheque yet.

We will be happy to chase this up for you if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

[JohnC2]

Hi @Dogwalker10 I called earlier and left a brief message on your voicemail. I just needed to check what 3rd party website the £30 cheque was available on. Please post back and let me know and I will chase this up for you.

Cheers
John

[Dogwalker10]

Hi JohnC2

It was on uSwitch John, sorry I was not in to take your call.

Many thanks for investigating this for me,

Dogwalker10!

[JohnC2]

Hi @Dogwalker10 Thanks for confirming that for me. I've emailed the promotions team to chase this for you. Normally it takes 3-4 working days for them to get back to us and I'll update you as soon as I hear back.

Cheers
John

[JohnC2 · Accepted solution]

Hi @Dogwalker10 I've received confirmation from the promotions team that they have manually processed the cheque for you and this will be with you within the next 30 days. 

Post back to let us know when you receive it.

Cheers
John