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HinseyHonsey
Aspiring Contributor
444 Views
Message 1 of 5

How long to wait for MAC code?

Can I get my MAC code any sooner?

 

When I phoned to ask for my MAC code they said they need to "order" it, and it would take 7 days to reach me via email.

 

This has not been my experience in the past when requesting a MAC code as they usually give it to you over the phone or email it straight out.

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: How long to wait for MAC code?

Bt seem to have changed and now like most others take the required 5 working days for a MAC code.  there was another similar post just recently - gone are days of immediate response



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soapy
Expert
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Message 3 of 5

Re: How long to wait for MAC code?

you are supposed to recieve your MAC code within 5 working days from requesting it, when i moved to bt i got my code the day after asking for it from my last provider but it is supposed to be within 5 working days

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: How long to wait for MAC code?


@soapy wrote:

you are supposed to recieve your MAC code within 5 working days from requesting it, when i moved to bt i got my code the day after asking for it from my last provider but it is supposed to be within 5 working days


I tried looking for that before but could only find the '5 working days' but couldn't pin it down to received in that period or issued in that period



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soapy
Expert
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Message 5 of 5

Re: How long to wait for MAC code?

sorry, the mac code must be issued within 5 working days

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