I'm a "reborn" bt customer, I have just moved from Virgin who kept my phone line live and told me that is the correct way to do it. BT told me they cannot request the number from a current line so I terminated the virgin line last friday so my old number is now available.... will it take long to transfer me to my old number ?
I haven't had a call in days because nobody knows my temporary number.
I shall watch your thread with interest (mine is called "Number Porting Nightmare"). What BT told me is that the VM number needs to be active for them to port (mine was active but BT didn't port within the timeframe they specified, after which it was no longer active so failed when BT tried, I have now had to pay to get the VM line active again, the port still seems to have failed)
Good luck friend.
I have been given 2 different VOL numbers last week but when I enter them into the track my order section it cannot find them and locks me out for entering the wrong information 3 times . If BT cannot give me my old number I understand. I know somethings are just too hard to do.
Some people rely on keeping their existing number for business or important reasons, I would simply like to retain mine just to save me many, many, many hours on my mobile (hoping I have told everyone).
However it's much more frustrating paying for an unused line while not receiving calls for a longer time than it would take to go through the list and ring.
I'm a little concerned as I was told to cancel my VM line and then I'd be ported in 24 hours although I've since been told it may take a week but not certain, but I see other people being told to retain the other suppliers line, I still would not have incoming calls because vm have taken every piece of equipment and wire from the house so I'd have to pay another months line rental to VM and have no incoming calls from either supplier until it is ported . I guess I just need an approximate timeframe in which to know whether or not it can be done so that I may leave limbo and know that I will have my number back or I have reached a point where I know I need to spend some time ringing people. my BT line was installed wed 13th (13th... hope that's not an omen ) I contacted VM on the 20th and found the line still active and BT had not contacted them to request the number. On the 21st BT told me to terminate VM, I terminated friday 22nd and was told I'd lose my number unless BT requested an active number. I contacted BT and was told it may be done in a week ? I guess I just need a timeframe to know whether it can be done or not..... would it be quicker if I pay a fee ? when I asked about getting my ol number I was told there is a £25 fee to change numbers.... I'm happy to pay that if I can have my number back in 24 hours.. (I'm sure many others would also gladly pay for it.
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
thanks john46 I appreciate the input even if it does encapsulate every element of the forum replies I'd rather avoid....
A link instead of an answer
a generic copy and paste statement
and a request for a thank you rating star tick....
That last one really worries me, unless, the rating stars in any way generates a financial reward for forum staff then I have no problem... and all if well and above board.
I'm assuming (probably completely wrong ) you are connected in some way to BT or this forum due to your incredible 28000 posts in 18 months that is a lot.
Apart from that I do truly appreciate you taking the time to add some input and looking at your profile and location brings back happy memories of when I lived, worked and played football in Thanet a few decades ago.
I'm not really having problems, I just need someone to say "if it's not changed by next xxxday I'd just tell everyone your new number" or "I waited 4 weeks till it was done" I was just looking for an approximation so as to make a decision on waiting or keeping the existing number.
I'm not unhappy in any way quite the reverse I am enjoying my return to BT and the broadband is fantastic.... I can skype in HD to my family dotted around the world (including my sister in Ramsgate ) the Youview is simple, fast and reliable with great iplayer ability.
Anyway thanks again.
I have had a call today on my mobile ( just out of curiosity, why doesn't BT call me on my BT line ? must be cheaper ) and have been given a date in mid march..... when the wife comes home I'm sure she will not want to go a month without incoming calls so I expect I will have to contact everyone who's had my old number over the last 15 years
I would obviously have preferred to avoid that but unfortunately that is just how it is.... not a great problem just the smallest inconvenience... and in all honesty, if I was told upfront that retaining my number could possibly take 4 weeks or longer, I'd still have signed with BT but... armed with that information in the begining we would have taken the new number and informed everyone immediately rather than wait 2 weeks without incoming calls.
If you do not run a commercial business having invested money into promoting your number via business cards, advertisements and literature, then I would advise everyone to take the new number, it will save a lot of time and hopefully should stop many of the accident claims, surveys and PPI callers who plague my phone daily.
Hi This is a customer to customer self help forum the only BT presence here are the Forum moderators and the link i posted was to them they are a UK Based team of BT specialists who will take personal ownership of your problem and I suggest you contact them via the link
No one here gets any form of financial reward from BT our time is given for free I like your self and other posters on the forum are customers
That's much better than that over used reply above.
Sorry it's just that the first reply is set out as though you are connected to the site or as if you've lifted it verbatim from a mods post that had been used many times before. Even your message "our time is given for free" gives the impression you see this as volunteering at a job rather than a group of people just meeting up at a forum. Sorry if I got the wrong impression
I was looking for customer input really, to guage an average wait time and a percentage of targets met. Information that employees are not usually eager to give. BT have it in hand and I don't want to ask a mod to push from another angle or oversee my small hiccup...
But anyway thanks again
I can appreciate regular posters copy and pasting replies, but after decades of forums I've found some people have become introverts. Without realising, the forum has become an online game where they chase status and in order to do so, they spend hours each day posting set replies on virtually every thread hoping for ratings. Replies are usually direct but, opportunities to interact are overlooked.
As helpful as they are, they usually forego pleasantries, because over time they have learned to minimse interaction in their hurry to get to the next thread. Undoubtedly nice people who take a lot of time and effort to give help wherever they can, but somewhere along the line they lose the part that was most appreciated when they first joined in.
My guess is it is the personal touch and usually looking back at their own first 100 posts they find they connected on a more human level and achieved a much higher ratio of thank you ticks when they were themselves and less "bot" like.
Anyway thanks again John....