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Beaubeau
Beginner
4,418 Views
Message 1 of 6

How many devices can home hub 3 support

Over the last 3 weeks our wifi has started to drop off all devices. I am told we have 9 devices connected and even though not all are in use at one time we can only have a maximum of 5 devices. Could this be correct and if so are there any options to increase number of devices?
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5 REPLIES 5
licquorice
Distinguished Sage
Distinguished Sage
4,414 Views
Message 2 of 6

Re: How many devices can home hub 3 support

Total rubbish, the only hard limit is the number of IP addresses the hub can allocate. Not sure what the DHCP range of the hub 3 is, but it is certainly a lot more than 9!!

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Beaubeau
Beginner
4,411 Views
Message 3 of 6

Re: How many devices can home hub 3 support

Thank you for your prompt response, I question the help desk as to why this would become an issue now when we have not added any extra devices over the last year! He just kept repeating maximum of 5 devices so it is our fault.
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gg30340
Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: How many devices can home hub 3 support

For all intents and purposes you will not be able to exhaust the number of devices that can connect to the Homehub. I seem to recall reading somewhere that most routers can handle about 250 devices connected by wireless although this would obviously put a strain on your network if they were all downloading at the same time.

 

If your devices are dropping out, is it only wireless or is the wired connection also dropping.

 

If it is only wireless it could be interference that is causing the problem. If it is both wired and wireless it could be your Internet connection that is the problem.

 

The first thing to try is a factory reset of the Homehub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems.

 

If that doesn't help, post back and include what type of broadband you have, ie Infinity or "normal" broadband.

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sjtp
Guru
4,381 Views
Message 5 of 6

Re: How many devices can home hub 3 support

We've fairly often had around 15 devices connected at once with no problems.  The HH3 would probably struggle if they were all working hard at the same time and talking a lot to each other as well as to the internet.

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TheReverend
Contributor
4,339 Views
Message 6 of 6

Re: How many devices can home hub 3 support

If you're having HH3 wifi problem join the long list of people here https://community.bt.com/t5/Other-Broadband-Discussions/HH3-Infinity-Local-WiFi-Channel-fade/td-p/14...

 

There is a fix the mods can apply so go post a message. This is a far wider problem than just these forum members I'm sure, but the helpline doesn't know about it

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