gg30340, I do the same as you every renewal, and like you have found that I can usually at least match, if not better the previous year's costs.
Unfortunately for me, BT came nowhere close to giving me a deal as an existing customer that they were willing to offer new customers. It seems they weren't interested they would lose my custom if they couldn't match their new customer deals.
Yes, it's a pain and it shouldn't be necessary. BT are the ones forcing me down this road, and they are the one's loosing out because while I'm waiting to be reconnected, they aren't getting any revenue from me! There's also the additional burden of BT having to disconnect, then reconnect a perfectly good BT line, which is adding to the work load of their engineers.
It makes absolutely no sense to me why they just don't offer their existing customers the same deals they offer to new customers.
so your saying we should be changing suppliers? personal im off to vodaphone as they will save me £240 a year.
I gave BT the option to keep my custom but not only couldn't they match the new customer price they were also unwilling to throw a new router in, bearing in mind that due to being a loyal BT customer for the past 6 years my router is well due an upgrade.
so, bing bong, i'm gone!!!
then why are BT using it as a unique selling point? I wasn't asking the world, i was happy to pay a few quid above other ISP's prices. But as was being forced to sign up for another 12 months due to moving house, i wanted a fair deal, unfortunatly it showed me how i was regarded in the eyes of BT
regards the cease fee BT charge, they are charging me the £30 for stopping the broadband, even though I have migrated to another supplier. Infprmed this is a charge applied to ALL BT customers leaving BT bb
the cease fee is charged if the correct transfer procedure is used also the charge is raised by Openreach and passed on to BT and also the same applies with other providers as well
In the T & Cs it states the fee will not be charged if the standard transfer process is followed. I have followed that process.
Have argueed this point with cs on the phone and livechat, and both times they have said this is a charge applied to ALL customers leaving BT.
This will be my first fibre transfer, but I have not been charged a cease fee by any other ISP supplying ADSL