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Community Manager - Retired
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How to get the most from your MyBT account and reasons to go paperfree

If you register for free online billing at you'll benefit from having your BT account information at your fingertips online.


Sign up to:

  • View all your bills, stored online for 6 months
  • Easily pay your bill or change your payment method
  • Check your recent usage and call costs, updated daily
  • Download and print your bills if you want to
  • Manage the features of your services, such as Friends & Family add-ons

All you need to register is an email address and your account number, which you’ll find at the top of your latest bill.


If you have previously registered for an online account but have forgotten your username or password find out how to request a new password and get your username emailed to you.


Why go Paper-Free?

You might have heard about paper-free billing and be unsure whether to sign up. Here are a few reasons why paper-free billing would be a great option for you. Here's a few reasons why paper-free billing would be a great option for you.


Get organised

Signing up to paper-free billing with My BT can save you time, and it makes finding your latest bill much easier than searching through endless cabinets and drawers for that elusive bit of paper.  Copies of your bills are stored online for 6 months, so they're always there to view, download and print when you need them. One secure online log-in gets you instant access to your bill.


Take control

Signing up to paper-free billing can help you take control of your BT account, making it easy to keep track of your spending. You won't miss anything as we'll email to let you know your new bill is ready to view. You can even see which numbers have been called and how much each call has cost since your last bill.


What else can you do on My BT?

  • View Payments you’ve made
  • Pay your bill or set-up a Direct Debit
  • Manage your calling plans and calling features
  • Track an order
  • Track a fault

To find out more and to sign up, visit


Finally, here’s a quick fact for you... Millions of BT customers have already signed up to paper-free billing, helping us save enough paper to stretch 7,500 miles from London to Tokyo each year!   Help us increase that amount of saved paper to reach all the way around the world.



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