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Khuprius
Beginner
1,097 Views
Message 1 of 10

How to reset the Smart Talk app so that I can re-register my phone

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I have two users on my account and owing to a repair need to reset the app on my clean phone. The management page has two 'Smarttalk users' one has a tick box for remove, one has a tick box for block. I can tick these all day long and press save, but nothing appears to happen. Does anyone have any advice as to how to reset so that I can reregister my phone?

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9 REPLIES 9
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: BT SMART TALK APP-Do NOT Uninstall/Reinstall APP Without Carrying Out The Following Procedures

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Welcome to this user forum.

 

If you have followed my advice on this page

 

BT SmartTalk issues

 

And are still having problems, then a moderator can be asked to assist.

 

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4400jim
Beginner
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Message 3 of 10

Re: BT SMART TALK APP-Do NOT Uninstall/Reinstall APP Without Carrying Out The Following Procedures

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I would suggest contacting the moderator, had the same problem a couple of months back, after filling in the online form I had a call from BTSmarttalk and they had me up and running the next day. Excellent service

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Khuprius
Beginner
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Message 4 of 10

Re: BT SMART TALK APP-Do NOT Uninstall/Reinstall APP Without Carrying Out The Following Procedures

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Thanks for that, it looks like that might be what I have to do.

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JohnC2
Moderator
Moderator
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Message 5 of 10

Re: BT SMART TALK APP-Do NOT Uninstall/Reinstall APP Without Carrying Out The Following Procedures

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Hi @Khuprius Sorry you are unable to reset the Smart Talk app. I have moved your post to create your own thread. 


We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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JohnC2
Moderator
Moderator
988 Views
Message 6 of 10

Re: BT SMART TALK APP-Do NOT Uninstall/Reinstall APP Without Carrying Out The Following Procedures

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Hi @Khuprius I called earlier and left a brief message. Just to let you know that I have managed to delete one of the profiles but could not delete the other one. I have therefore had to raise a fault to the bt.com team to manually remove the remaining profile. I will be back in touch once this has been completed to let you know.

 

cheers

John

 

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Khuprius
Beginner
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Message 7 of 10

Re: How to reset the Smart Talk app so that I can re-register my phone

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Thanks John.

Cheers

Chris
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JohnC2
Moderator
Moderator
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Message 8 of 10

Re: How to reset the Smart Talk app so that I can re-register my phone

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Hi @Khuprius The fault should now be fixed and you should be able to set up the SmartTalk service again. 

 

Please can you check and post back to let me know how you get on.

 

Cheers

John

 

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Khuprius
Beginner
929 Views
Message 9 of 10

Re: How to reset the Smart Talk app so that I can re-register my phone

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Thanks John,

 

That seems to have fixed it. Cheers for sorting.

 

Chris

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mohammed777
Beginner
796 Views
Message 10 of 10

Re: How to reset the Smart Talk app so that I can re-register my phone

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I have the same problem I cannot reset my bt smart talk app  I have only regesetered I hand set but it will not allow me to add anymore message I get is  that I have used all my user accounts

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