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dw79
Beginner
4,244 Views
Message 1 of 29

How to stop Auto Forwarding email on BT Yahoo

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Hi,  last year I set up my main email address to auto forward all mail to a sub account (I can't remember how I managed to do this!).

 

However, I now want to stop this autoforwarding (mostly beacuse I am being spammed constantly) and I can't figure out how to do it.

 

Can anyone help please? Thanks.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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Log onto your email account, go to settings (cog icon) and scroll to "Options"  scroll to "POP and Forwarding" and delete the email address, click "save".

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dw79
Beginner
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Message 3 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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I don't seem to have "Options" under the cog? I've attached a screenshot, am I in the right place? 

 

Thanks.

 

Screen Shot 2015-08-10 at 15.41.15.png

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 4 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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Look under settings.

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licquorice
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Message 5 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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Settings > Accounts

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dw79
Beginner
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Message 6 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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Okay, I found the POP/ Forward bit, but it doesn't show that the mail is being forwarded to my other address?

 

Screen Shot 2015-08-10 at 16.01.14.png

 

 

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gg30340
Distinguished Sage
Distinguished Sage
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Message 7 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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Not wishing to be patronising but are you logged onto the correct account. It is the main account that you log onto.

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dw79
Beginner
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Message 8 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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Yes, I double checked Smiley Wink

 

Could it have anything to do with the fact that my account was moved over to BTMail when I set this up and now it is back to BTYahoo? 

 

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gg30340
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Message 9 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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@dw79 wrote:

Yes, I double checked Smiley Wink

 

Could it have anything to do with the fact that my account was moved over to BTMail when I set this up and now it is back to BTYahoo? 

 


With BT anything is possible. Your forwarding should have moved with it but obviously it would appear not to have. I doubt there is anything forum members will be able to do for you so I have notified the moderators of the forum about your problem.

 

Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. Once you have replied to them by the link, it can at present take up to five working days for them to re-contact you.



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NeilO
Moderator
Moderator
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Message 10 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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Hi dw79,

 

Welcome to the forum and thanks for posting, please use the 'contact the mods' link in my forum profile to send in your details and we'll get the issue with your email looked into further. You can find the link by clicking on my username.

Thanks

Neil

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