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Beginner
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Message 11 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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Thank you 

 

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Beginner
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Message 12 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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After raising the issue with the helpdesk, I received a phonecall to say it was fixed...and it is! Don't know how they did it but it was obviously something technical!

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Beginner
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Message 13 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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I am having the opposite issue but the same results. I am fed up with BT's rubbish new interface plus the fact that my email has been hacked so I have set up a new email account that I would like to have my BT emails forwarded to. Like the dw79 the "Access your BT Yahoo Mail elsewhere" Forward option is greyed out.

 

I just spent the best part of an hour on "Chat" with a BT help person who has no idea how to solve this problem.

 

I note that this has been solved but would like to know how.

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Distinguished Sage
Distinguished Sage
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Message 14 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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If you go to the cogwheel in the top right hand corner, select Settings > Basic in the viewing mail tab > save.  Then select Options in the drop down box and select go.  Then go to Mail Options > Pop and Forwarding. There will be the option to forward your mails.

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Beginner
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Message 15 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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Hi,

 

I'm also having trouble with this, it seems to switch over to BT  Mail has greyed out the settings, any one found a solution?

 

Thanks,

Jac

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Distinguished Guru
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Message 16 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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@MARKBAILEY wrote:

Hi,

 

I'm also having trouble with this, it seems to switch over to BT  Mail has greyed out the settings, any one found a solution?

 

Thanks,

Jac


Hi. Welcome to the forums.

 

Are you with BTMail or BTYahoo ? You can checked here :-

 

http://diagnostics.bt.com/login/?workflow=EmailChecker

 

POP & Forwarding (normally available via Basic setting) has been temporarily suspended by Yahoo! at present, but that wouldn't affect BTMail.

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Beginner
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Message 17 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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Hi Andy, thanks for your quick reply.

"You are currently on the BT Yahoo Mail service"

All mail is still being forwarded, still can't find a way to turn it off... I emailed a mod but no response as of yet so not sure if it's still the correct process to do so (as per a previous reply).

Thanks again,
Jac
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Distinguished Guru
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Message 18 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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@MARKBAILEY wrote:
Hi Andy, thanks for your quick reply.

"You are currently on the BT Yahoo Mail service"

All mail is still being forwarded, still can't find a way to turn it off... I emailed a mod but no response as of yet so not sure if it's still the correct process to do so (as per a previous reply).

Thanks again,
Jac

As I mentioned, POP & Forwarding has been temporarily suspended by Yahoo! - so no-one can help I'm afraid.

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Beginner
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Message 19 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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Ahh I get you... by any chance do you know how long it's been disabled for?
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Distinguished Guru
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Message 20 of 29

Re: How to stop Auto Forwarding email on BT Yahoo

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@MARKBAILEY wrote:
Ahh I get you... by any chance do you know how long it's been disabled for?

Not really sure, but it must be around a week or so now. I had it confirmed on 16 September.

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