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touareg
Aspiring Contributor

‎17-02-2020 12h23 - edited ‎17-02-2020 12h25

1,223 Views
Message 1 of 4

How to stop BT Smart Hub broadcasting BTWifi-X and BTWifi-with-FON

I have found this questions asked several times before but I could not find a clear solution anywhere.
It appears BT are doing their best to make it as difficult as possible for people.

I have tried the link where it is impossible to log in and I have tried in vain to find where in the BT site I can opt out?
Could someone explain how I can find the page to opt out?

Thanks in advance!

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3 REPLIES 3
touareg
Aspiring Contributor

‎17-02-2020 12h40 - edited ‎17-02-2020 12h40

1,211 Views
Message 2 of 4

Re: How to stop BT Smart Hub broadcasting BTWifi-X and BTWifi-with-FON

Hmm interesting... I found the page and discovered I had never opted in !.. so that's interesting because my hub has been transmitting wifi for years!
I am going to wait a couple of hours and then opt out and see what happens.. I have gathered that the opt out can take several weeks to take effect so I guess we'll see what happens.

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licquorice
Distinguished Sage
Distinguished Sage

on ‎17-02-2020 13h12

1,190 Views
Message 3 of 4

Re: How to stop BT Smart Hub broadcasting BTWifi-X and BTWifi-with-FON

The default is to be opted in.

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touareg
Aspiring Contributor

on ‎17-02-2020 15h49

1,149 Views
Message 4 of 4

Re: How to stop BT Smart Hub broadcasting BTWifi-X and BTWifi-with-FON

Thanks.

Now when I try to opt out and get this message:

"Sorry something's gone wrong

There's been a problem while processing your request.
We have registered this problem and will be looking into it shortly."

I may start a new thread as now I have a new issue.

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