How to transfer BT Mobile Account details to new user
In January 2016, i set up a BT Broadband/TV/Landline contract for my mother. At the same time, as I share the house with my mother, I signed up for 12 month contract for a mobile phone. It turned out that BT made such a protracted mess of the TV/Broadband/Landline deal that I just didn't have the fight left within me when I found that they had put my mobile contract in my mothers name and included it in my mothers contract.
I would like the mobile contract that I have with BT to be in my name and monthly payments to be taken from my account. How do I do this? I have tried contacting live chat and their advice turned out not to work. If necessary, I do have permission to act on my mother's behalf and can answer the security questions. Help, please!