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Smb1
Beginner
1,673 Views
Message 11 of 21

Re: How to use this forum - very difficult to discover.

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I'm not sure about the detail but in principle I agree. I joined the forum because of  my frustration about the new upgrade to You View and it took me half an hour to discover any place where I could actually post a question. Just a box on the front page would do the trick.

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pottyperson
Distinguished Guru
Distinguished Guru
1,661 Views
Message 12 of 21

Re: How to use this forum - very difficult to discover.

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@Smb1 wrote:

Just a box on the front page would do the trick.


I assume you mean the welcome page, essentially a list which includes BT TV; clicking there brings up two options, one of which is YouView Boxes. That's a good place to post a question about a YouView upgrade and I've moved your first post there.

 

Quite honestly, I can't envisage another box which would make it clearer.

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Fivephooeys
Aspiring Contributor
1,571 Views
Message 13 of 21

Re: How to use this forum - very difficult to discover.

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Like trying to fathom anything to do with BT you go round in circles and get nowhere.  Even the people that work for bt give the impression they have no clue about anything to do with bt.

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MagM
Beginner
1,474 Views
Message 14 of 21

Re: How to use this forum - very difficult to discover.

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Couldn't agreemore. Having just joined did not receive welcome message with tips and have been searchingfor half an hour to find a board where I can ask what can I do when my emails are not green padlocked and Firefox says they  can be accessed? BT Live Chat no help nor BT. Tells me to change sign in password but when I do says it's not recognised! Spent an hour on this yesterday. Please can someone help in simple terms before I go crazy!

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MagM
Beginner
1,472 Views
Message 15 of 21

Re: How to use this forum - very difficult to discover.

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I have just posted a message about difficulty of using Forum and although have joined and signed in etc my post has come up asa visitor!!

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,470 Views
Message 16 of 21

Re: How to use this forum - very difficult to discover.

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john46
Distinguished Sage
1,449 Views
Message 17 of 21

Re: How to use this forum - very difficult to discover.

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you are ranked as a visitor as you are a new poster the more posts you make your ranking will change
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MagM
Beginner
1,430 Views
Message 18 of 21

Re: How to use this forum - very difficult to discover.

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Thanks. Not sure what the point of registering and joining the Forum is though if one is ranked as a visitor until enough posts are made. Again saw nothing about that when I joined

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,427 Views
Message 19 of 21

Re: How to use this forum - very difficult to discover.

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Its not about ranking, is about getting and giving help, which is the only purpose of this forum.

 

See https://community.bt.com/t5/Announcements-Guides-Community/BTCare-Community-Forums-User-Guidelines/t...

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MagM
Beginner
1,416 Views
Message 20 of 21

Re: How to use this forum - very difficult to discover.

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Thanks.That makes more sense

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