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Beginner
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Message 1 of 9

Hub 3 needs to be restarted every day to restore speed!

Hi

 

Every day, our Hub 3 needs restarting to restore our speed. It has been constantly 37+ MBPS for months. Recently, both wired LAN and wireless connections have slowed to 3Mbps.

 

Speeds checked on BT Wholesale Speedchecker, Lan and Wifi

 

All ususal checks completd

 

Used BT to check the following:

Line Checked = OK

Problems in our area = 0

 

Used Inssider to identify wireless channel 1 as clear from interference. Speeds still drop (Both Lan and Wifi)

 

Reset the Hub and Hey Presto, speedy Wifi and Lan for a few hours.

 

Wake up in the morning, same old story, slooow infinity.

 

Reset the Hub and Hey Presto, speedy Wifi and Lan.

 

Get home from work, slow again, and around in circles we go for another week.

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 9

Re: Hub 3 needs to be restarted every day to restore speed!

If you are only doing a soft reset by pressing the button on the rear try a factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out wireless problems.

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Beginner
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Message 3 of 9

Re: Hub 3 needs to be restarted every day to restore speed!

Hi,

 

Ive tried resetting the hub all the ways i can think of, a soft reset, using a paperclip to push the reset button, unplugging the hub for a couple of minutes to a few hours!

 

I've gone into the Home Hub Manager to disconnect.

 

But, at some point during the day, speed drops again.

 

 

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Distinguished Sage
Distinguished Sage
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Message 4 of 9

Re: Hub 3 needs to be restarted every day to restore speed!

Make a direct connection from your PC to the modem which will eliminate the homehub. Follow this guide to do that. Use your computer as normal for a while to see what speeds you get. If the speeds do not improve you will know it is probably a faulty hub. Obviously you can not use wireless devices or other wired connections when doing this.

Step 1: Remove the homehub from the modem

Step2: Connect your pc/laptop into the modem using LAN1 port

Step3: Open network and sharing centre on windows and click set up a new connection or network

Step4: Connect to the internet then click make a new connection Broadband PPPoE

Step5: Username bthomehub@btbroadband.com and the password as BT

Step6: connect, If it doesn't,keep pressing try again until it does.

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Beginner
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Message 5 of 9

Re: Hub 3 needs to be restarted every day to restore speed!

I'll try it tomorrow as its up to speed now, and i'll post the results

 

Thanks for that

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Contributor
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Message 6 of 9

Re: Hub 3 needs to be restarted every day to restore speed!

also i would check what channel you are on before the reset and after because if you have smart wireless on it maybe choosing a different less congested channel when it gets restarted.

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Distinguished Sage
Distinguished Sage
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Message 7 of 9

Re: Hub 3 needs to be restarted every day to restore speed!


@scott_johnston wrote:

also i would check what channel you are on before the reset and after because if you have smart wireless on it maybe choosing a different less congested channel when it gets restarted.


That wouldn't account for the drop in wired speeds.

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Beginner
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Message 8 of 9

Re: Hub 3 needs to be restarted every day to restore speed!

Slow Wifi, lets try the LAN then.

 

2.2Mbps wired to the hub LAN and 37Mbps on the modem LAN

 

I  take it the Hub has gone the same way as my Humax youview player - it gets tired after a few hours and becomes erratic!

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Distinguished Sage
Distinguished Sage
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Message 9 of 9

Re: Hub 3 needs to be restarted every day to restore speed!

If you are getting and maintaining the correct speeds wired to the modem it looks like you have a faulty Homehub. You could try and get a replacement from BT or if it were me I would buy a decent 3rd party router with a WAN port and use that.

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