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Beginner
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Message 1 of 14

Hub 3 type A kicks wifi clients every 5 mins

Just got my HH2 type b replaced with the hub 3 type A and every 5 minutes or so it decides to kick its clients requiring them to re-associate with the network. I really do not wish to go through the call centres again, and on other forum posts I can see other users having the same problem with type A hubs. Having family members which work on a VPN, having to re-authenticate every 5 minutes isn't brilliant. Any way to fix this bug or replace the hub under warranty for a type B?
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13 REPLIES 13
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Distinguished Guru
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Message 2 of 14

Re: Hub 3 type A kicks wifi clients every 5 mins

Hi Pinkpod and welcome

 

It could be the hub 3's smart wifi:|

 

Manually select channel 1 or 6 or 11, which turns off smart wifi and see how it goes

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Distinguished Sage
Distinguished Sage
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Message 3 of 14

Re: Hub 3 type A kicks wifi clients every 5 mins

Just go back to using your old HH2, if it still works, or use a different router which is of better quality.

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Beginner
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Message 4 of 14

Re: Hub 3 type A kicks wifi clients every 5 mins

We changed to the hh3 because the hh2 was having problems, so that isn't really an option unfortunately. As for smart wifi, I normally just set the channel at 11 but the problem was more frequent when smart wifi was disabled, so that's back on now. Thanks for the suggestions though
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Distinguished Sage
Distinguished Sage
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Message 5 of 14

Re: Hub 3 type A kicks wifi clients every 5 mins

you can try downloading inssider2 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.



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Beginner
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Message 6 of 14

Re: Hub 3 type A kicks wifi clients every 5 mins

Already done, I set it up to channel 11, but was getting more frequent disconnects although the channel was the least congested

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Distinguished Sage
Distinguished Sage
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Message 7 of 14

Re: Hub 3 type A kicks wifi clients every 5 mins

it's always possible that there are other routers broadcasting on channel 11 just hiding there ssid



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Beginner
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Message 8 of 14

Re: Hub 3 type A kicks wifi clients every 5 mins

Possible, not likely as I live in a very spacious area. I also used Kismac to see if I could find hidden SSID's. None to be found

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Contributor
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Message 9 of 14

Re: Hub 3 type A kicks wifi clients every 5 mins

My HH3 was kicking me out every 10 minutes or so and it reconnects after may be 10 seconds, I used Xirrus to look at what WIFI around me so I am sure that I get no interference, I tried most channels and they are the same, eventualyy I turned off the "N" as in 811 b/g/n/ and it seems to cure the problem. May be someone can tell me why.

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Distinguished Sage
Distinguished Sage
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Message 10 of 14

Re: Hub 3 type A kicks wifi clients every 5 mins

is your existing wifi 'n' rated of is it only b/g



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