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dubmeistergti
Beginner
533 Views
Message 1 of 19

Hub 4 speed issue

Hi I've beenhaving the same issues with packets being blocked and extremely slow speeds, i'm consistently geting 0.13Mbps down and have been for the past 2 days. Before this i was getting around 3 Mbps and all of a sudden I'm getting this pathetic speed. from what what i've read on the forums so far I believe my profile has been banded and if i leave my connection on for 3 consecutive days it will come back however I doubt my connection is stable enough for this to happen. My home hub is connected at between 3.5 to 4 Mbps down and 0.5 up even though the highest i've had using the online tests from my pc using ethernet or phone using wifi is 0.15 Mbps and is extremely consistent at this speed whereas my upload speed has been from anywhere between 0.01 to 1 Mbps and latency has been between  around 100 ms to nearly 9s! Please help as at this speed, it makes my internet unusable essentially, Thanks in advance, Neil

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18 REPLIES 18
dubmeistergti
Beginner
528 Views
Message 2 of 19

Hub 4 speed issue

1. Product name: BT Home Hub
2. Serial number: +068340+NQ44122471
3. Firmware version: Software version 4.7.5.1.83.8.130.1.26 (Type A) Last updated 15/02/15
4. Board version: BT Hub 4A
5. ADSL uptime: 0 days, 00:10:56
6. Bandwidth: 448 / 2912
7. Data sent/received: 1.2 MB / 2.4 MB
8. Broadband username: bthomehub@btbroadband.com
9. BT Wi-fi: Yes
10. 2.4 GHz Wireless network/SSID: BTHub4-S2H8
11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security: WPA and WPA2
13. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID: BTHub4-S2H8
15. 5 GHz Wireless connections: Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security: WPA2
17. 5 GHz Wireless channel: Automatic (Smart Wireless)
18. Firewall: Default
19. MAC Address: d0:84:b0:db:c6:32
20. VPI/VCI: 0 / 38
21. Modulation: G.992.1 Annex A
22. Latency type: Interleaved
23. Software variant: -
24. Boot loader: -

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imjolly
Distinguished Sage
Distinguished Sage
509 Views
Message 3 of 19

Re: Hub 4 speed issue

you are on adslmax and therefore you are not in a banded profile.  it sounds more like your connection has been dropping and at one reconnection your speed has been very low say 200kbps which resulted in rock bottom ip profile of 0.14mb  your speed has now recovered to 2.9mb but your profile is probably still rock bottom and will not correct itself until you can maintain a stable connection 24/7 for 3/5 days

 

at present your conenction time is only 10min is that due to manual reset or router dropping cnnection?

 

are you conected to test socket?

 

try quiet line test  dial 17070 option 2 should be quiet and best with cordeed phone

 

run btspeedtester and when first tets completes then run diagnostic test and post results  must be done with wired connection and do not reset before test 

 

 

btspeedtester



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dubmeistergti
Beginner
505 Views
Message 4 of 19

Re: Hub 4 speed issue

Hi, thanks for your reply. my connection has been stable for the past 5 or so hours now but before it was dropping out on its own, it has reset since then while i was sleeping tho, theses are more up to date stats...

 

ADSL Line Status
Connection Information
Line state:Connected
Connection time:0 days, 05:19:45
Downstream:3.844 Mbps
Upstream:448 Kbps
 

Im not connected to the test socket either, i do have an extention aswell but there is nothing plugged into it, only my phone and home hub plugged into  the master socket. Ive already swapped filters aswell but to no avail. I don't have a corded phone either but when i did the quiet line test there was a consitent popping sound, very regular at about a second. 

 

speed test failed with error 2032 first attempt on upload part, second attempt as follows...

 

dl: 0.16Mbps

ul: 0.34Mbps

ping: 48.5ms

 

cheers, Neil

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john46
Distinguished Sage
503 Views
Message 5 of 19

Re: Hub 4 speed issue

can you please run the further diagnostics part of the speedtest
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dubmeistergti
Beginner
501 Views
Message 6 of 19

Re: Hub 4 speed issue

Here you go...

 

1. Best Effort Test:

Download Speed : 0.15 Mbps

 

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

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dubmeistergti
Beginner
499 Views
Message 7 of 19

Re: Hub 4 speed issue

06:10:25, 30 Apr. (26724.580000) DSL is up
06:10:24, 30 Apr. (26723.540000) DSL noise margin: 25.00 dB upstream, 12.20 dB downstream
06:10:24, 30 Apr. (26723.470000) DSL line rate: 448 Kbps upstream, 3936 Kbps downstream

i've looked back through my log and found the noise on the line from when it reconnected, isn't this quite high?
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john46
Distinguished Sage
494 Views
Message 8 of 19

Re: Hub 4 speed issue

yes it is higher than its default providing you can post back stable stats again in 3 days time we can ask the mods to reset the noise margin again for you
dubmeistergti
Beginner
492 Views
Message 9 of 19

Re: Hub 4 speed issue

Thanks, so do i just have to wait it out for 3 days and hope my router doesn't drop connection or will i have to restart my router to update the noise margin when it reconnects, also if i do have to restart my router is it worth switching to the test socket.

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john46
Distinguished Sage
489 Views
Message 10 of 19

Re: Hub 4 speed issue

just leave the router alone if there is no disconnection all you have to do is locate the stats you have just posted as proof of a stable connection