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nalimugmug
Contributor
2,485 Views
Message 1 of 44

Hub 5 recent update

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It would appear that I am not alone with this issue.

 

Four days ago my hub updated to the latest software- since then the hub reboots about four or five times a day, out of curiosity I used the BT fault finding app on there web site to check both my land line and broadband.  Broadband check informed me I have a problem, then a check on the landline came up as no fault found. A quiet line test seems to be noise free.

 

What would be my broadband problem?  nothing more than something being wrong is all I know,nothing has changed in our home apart from the update

 

Before this update the hub was relatively stable apart from the 14 day self reboot and the download speeds were in the ballpark of 68, with 18 up.

 

 

I tried a factory reset , this has made no difference.

 

I know I could phone the call centre for advice, but having been that route before im very reluctant to do so, my overall experience with them is painful.

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ44663438
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 10/07/17
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 01:01:45
6. Data rate:19978 / 68498
7. Maximum data rate:25249 / 70323
8. Noise margin:8.2 / 4.5
9. Line attenuation:21.3 / 16.1
10. Signal attenuation:21.3 / 16.1
 

3.0 GB / 23.8 GB

 

Thanks

 

 

 

 

 

 

 

 

 

 

 

43 REPLIES 43
NeilO
Moderator
Moderator
2,473 Views
Message 2 of 44

Re: Hub 5 recent update

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@nalimugmugI'm sorry about the problems with your connection, if you send over your details using the 'click here to contact the mods' link we'll look into that for you. You can find the link by clicking on my username.

Thanks

Neil

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Cbcarolyn
Contributor
2,431 Views
Message 3 of 44

Re: Hub 5 recent update

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We have he very same problem...and bt saying hub is broken and we need to sign up for a new contract and thry will send a new one
licquorice
Distinguished Sage
Distinguished Sage
2,422 Views
Message 4 of 44

Re: Hub 5 recent update

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Fair enough, why should BT replace an out of warranty hub without some sort of commitment from the user. They could send you a new hub and then you could move to another supplier tomorrow.

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nalimugmug
Contributor
2,377 Views
Message 5 of 44

Re: Hub 5 recent update

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Hi NeilO,

 

Thanks for looking into my situation.

 

Im logged in, ive opened your page by clicking on your name, but look as I have, where is the link to contact you?

 

Thanks

 

Bob

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licquorice
Distinguished Sage
Distinguished Sage
2,370 Views
Message 6 of 44

Re: Hub 5 recent update

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It will only be visible if connected to the main site, not the mobile version.

 

mod.jpg

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nalimugmug
Contributor
2,357 Views
Message 7 of 44

Re: Hub 5 recent update

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I am logged in to the main site, on the about page there is no link like the one you have shown.

 

Ive gone into other mods pages, same there.

 

Thanks,

 

Bob 

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NeilO
Moderator
Moderator
2,356 Views
Message 8 of 44

Re: Hub 5 recent update

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@nalimugmug sorry that was my fault, if you try again you'll see the link.

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Cbcarolyn
Contributor
2,224 Views
Message 9 of 44

Re: Hub 5 recent update

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Not sure if these is anything else I need to complete. Can only use.phone as internet keeps dropping
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nalimugmug
Contributor
2,218 Views
Message 10 of 44

Re: Hub 5 recent update

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Its working now,

 

Thanks

 

Compiling a reply now

 

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