It would appear that I am not alone with this issue.
Four days ago my hub updated to the latest software- since then the hub reboots about four or five times a day, out of curiosity I used the BT fault finding app on there web site to check both my land line and broadband. Broadband check informed me I have a problem, then a check on the landline came up as no fault found. A quiet line test seems to be noise free.
What would be my broadband problem? nothing more than something being wrong is all I know,nothing has changed in our home apart from the update
Before this update the hub was relatively stable apart from the 14 day self reboot and the download speeds were in the ballpark of 68, with 18 up.
I tried a factory reset , this has made no difference.
I know I could phone the call centre for advice, but having been that route before im very reluctant to do so, my overall experience with them is painful.
|1. Product name:||BT Home Hub|
|2. Serial number:||+068543+NQ44663438|
|3. Firmware version:||Software version 22.214.171.124.126.96.36.199.2 (Type A) Last updated 10/07/17|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 01:01:45|
|6. Data rate:||19978 / 68498|
|7. Maximum data rate:||25249 / 70323|
|8. Noise margin:||8.2 / 4.5|
|9. Line attenuation:||21.3 / 16.1|
|10. Signal attenuation:||21.3 / 16.1|
3.0 GB / 23.8 GB
Solved! Go to Solution.
@nalimugmugI'm sorry about the problems with your connection, if you send over your details using the 'click here to contact the mods' link we'll look into that for you. You can find the link by clicking on my username.
Fair enough, why should BT replace an out of warranty hub without some sort of commitment from the user. They could send you a new hub and then you could move to another supplier tomorrow.
Thanks for looking into my situation.
Im logged in, ive opened your page by clicking on your name, but look as I have, where is the link to contact you?
I am logged in to the main site, on the about page there is no link like the one you have shown.
Ive gone into other mods pages, same there.