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Hi as anybody else had this problem hub 6 shows it connected to the internet from all the test bt has done but I'm not able to get on internet or email with it put hub 4 on and everything ok with internet and email got an engineer do other test on Monday but won't send a replacement because it shows it working .
I have had the same problem as you, I joined BT end of September was sent smart hub and all worked fine for a couple of weeks then started losing ability to connect to the internet, factory resets worked a couple of times then stopped working alltogether. The router was connected (steady blue light), but could not connect to the internet, run through all the hoops from support, still no joy. They sent me out a replacement smart hub this week, connected this and worked fine until this morning, and it seems I am having the same problem again. The only thing I have noticed is that the firmware date is showing as 01 Jan 0001 (Frimware version sg4b10002236), now this was showing as Oct 2016 when i first plugged this new hub in. I'm not sure about the first one because i didn't check to start with, but i do know when it stopped working the firmware date on this one was again 01 Jan 0001, coinsidence probably not! Could you check on yours to see if the date is the same as mine (01 Jan 0001) if so I think this is the problem, however I have no idea how to fix it as you cannot download and flash the firmware youself. So something is happening overnight (as this when it always stops working), to the hub.
I have gone back to Home Hub 3 as i think the Smart Hub 6 is a total waste of time ! until its sorted out BT shouldstop sending them out to customers ! they are bug infested and the firmware they put out is just a short term fix ! How they get the reviews of it being the best router ever ! is beyond me 😞 In all my years on the internet i find it the worse bit of hardware i have ever come across ! I think your best buying your own router and doing it yourself because BT call centre are living on the moon !
Hi there yes i think its just not worth going through BT as there tech help is pretty basic 😞 i would go for either an Asus DSL-AC68U which is an all in one router /modem or the TP link td w9980 both work with BT Inifinirty and have been mentioned on here alot 🙂 but there are others too so i,m sure someone will add to this post soon 🙂