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Beginner
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Message 61 of 196

Re: Hub 6 wireless now unuseable

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This has been my experience too. All worked okay until this week, and now the whole thing is totally useless.

 

Constant drop-outs. Devices saying they are connected when they obviously aren't. Sky and Smart TV refusing to connect.

 

I've wasted so much time turning things off and resetting and going through all the nonsense fixes, and now it seems it's a general problem that a lot of people are having.

 

I haven't called BT support, since when reporting a previous problem I was told to go and talk to my neighbours and see if they were having a problem too. Great!

 

 

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Beginner
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Message 62 of 196

Re: Hub 6 wireless now unuseable

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same here - I can recreate the problem EXACTLY if anyone wants to know how try this...

 

Boot all devices off your wireless - then change password (so none sneak back on accidentally)

Using a WIRED connection to a PC do a speedtest - usual speed 20-30ms ping

connect your wireless device of choice (Nexus5x in my case) - do speedtest, should be OK ish

Now try WIRED - 3000+ms ping dead slow up/down

Now try Wireless - probably get timeout but may work as above with huge ping/lag

Repeat WIRED but  disconnect wifi device - and everything works perfectly at the EXACT point wireless device dropped.

Repeat WIRED as much as you like, it works great, connect wifi device..... ping goes thru roof again, disconnect, work fine

you get the idea!

 

Over to BT............ any thoughts BT??  

 

 

PS in my 2nd HH6 both identical issues 😞

 

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Recognised Expert
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Message 63 of 196

Re: Hub 6 wireless now unuseable

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@greenderek 

 

Whilst wireless related your problem appears different. To avoid confusion to this post I've replied to you on your own thread at Home Hub 6 - Wireless issues causing slow response on wired connections [nexus 5x].

 

Regards

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Contributor
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Message 64 of 196

Re: Hub 6 wireless now unuseable

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Still same here solid blue light on hub but no Internet connection, having to resort to 4g on my phone to post this.
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Contributor
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Message 65 of 196

Re: Hub 6 wireless now unuseable

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Just come off chat, they are sending me a new smart hub, not sure it will make any difference though.

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Aspiring Contributor
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Message 66 of 196

Re: Hub 6 wireless now unuseable

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I've had 3 and all have suffered the same fate. Haven't heard back from BT since someone from the complaints department phoned me on Saturday assuring me they were dealing with it ASAP. He did note it appears they have a problem with this Hub.
I gave up waiting at the weekend and followed licquorice's advice and bought a TP Link 9980. Requested the £60 back from BT of course.
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Beginner
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Message 67 of 196

Re: Hub 6 wireless now unuseable

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@smf22 wrote:

@greenderek 

 

Whilst wireless related your problem appears different. To avoid confusion to this post I've replied to you on your own thread at Home Hub 6 - Wireless issues causing slow response on wired connections [nexus 5x].

 

Regards


thanks will resond there

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Aspiring Contributor
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Message 68 of 196

Hub 6 wireless now unuseable

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Great that the HUB team are looking at it, though they should have looked harder before putting product to market.

What is the response from BT short term? People have no connectivity in some cases and others like me, paid for the privilege. The long silence is not acceptable.

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Newbie
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Message 69 of 196

Re: Hub 6 wireless now unuseable

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Just got off chat (another 45 mins...) and will be sent a new smart hub. Let's see what happens, although I don't hold out much hope based on some of the comments here. If it still doesn't work, I'll ask for a refund of the £50 and probably buy my own router...

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Contributor
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Message 70 of 196

Hub 6 wireless now unuseable

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@Cabinet4infinitypain wrote:
Great that the HUB team are looking at it, though they should have looked harder before putting product to market.

What is the response from BT short term? People have no connectivity in some cases and others like me, paid for the privilege. The long silence is not acceptable.

Completely agree.

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