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Aspiring Contributor
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Message 71 of 196

Hub 6 wireless now unuseable

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Time to take to Twitter, I'd suggest others do the same.

I've had to argue for a replacement, I don't expect it will resolve things, it cannot make anything worse.

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Contributor
1,036 Views
Message 72 of 196

Re: Hub 6 wireless now unuseable

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I wouldn't waste any more time on the lost cause of HH6.....worth the money just to put it to bed...I did.... 

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Contributor
1,121 Views
Message 73 of 196

Hub 6 wireless now unuseable

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Connection ok since yesterday. Firmware is still at SG4B100021EC.

 

Waiting to see when it updates to SG4B100021F4. Wondering if the newer firmware was causing my issues as the HH6 was fine for about a month or so

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Aspiring Contributor
1,116 Views
Message 74 of 196

Hub 6 wireless now unuseable

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It's that firmware or it's the free wifi.

 

Has anyone got a HH6 with the latest firmware (ending F4) and free wifi disabled?  If so does it work as you'd expect?

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Aspiring Expert
1,097 Views
Message 75 of 196

Hub 6 wireless now unuseable

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What's FTTP? I have Infinity 1 with SG4B100021F4 and I had the blue light with no connectivity last night - not even ethernet!

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Contributor
1,094 Views
Message 76 of 196

Hub 6 wireless now unuseable

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Replacement smart hub came... All fine and then BT installed the June firmware update and now its all gone wrong again and no items connect to wifi. So clearly a firmware so why screw around with it

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Contributor
1,288 Views
Message 77 of 196

Hub 6 wireless now unuseable

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Until the change the firmware to the SG4B100021F4 it will be fine, then it will go all screwey again just like mine has the day it was updated!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Contributor
1,001 Views
Message 78 of 196

Re: Hub 6 wireless now unuseable

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SG4B100021F4 was isntalled today and now the HH6 is not working with the wifi. Why cant they leave the thing alone
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Aspiring Expert
1,284 Views
Message 79 of 196

Hub 6 wireless now unuseable

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Does anyone know when it updated to 21F14? Mine has been this since I purchased it. 

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Contributor
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Message 80 of 196

Hub 6 wireless now unuseable

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@Burmey wrote:
What's FTTP? I have Infinity 1 with SG4B100021F4 and I had the blue light with no connectivity last night - not even ethernet!

FTTP (Fibre to the premises) is a direct fibre connection to your home. You're likely to have FFTC (Fibre to the cabinet) normal phone line connected to a cabinet near you that has direct fibre connection to the exchange.

 

That's what happened with mine. Same firmware, connectivity goes but the light remains blue. The only way to get it back is to restart router.

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