Hub doesn't recognize key

[Lam]

I called BT who were useless; after numerous tests they're sending a new Hub. No explanation and now I have no internet connection for 4 days. I have never experienced such atrocious customer service.

[imjolly]

which key - admin password or wireless

did you do factory reset holding recessed button on back and the lights flashed?

[Lam]

Yes I pressed the recessed button and it still doesn't work.

It was the wireless key

[imjolly · Accepted solution]

if you know admin password then connect with ethernet cable then enter hub manager and check wireless password and change it to something else

don't even need internet connection

[gg30340]

Just a basic check: You connect to the Homehub SSid (Name) which should be something like BTHomehub5-xxxx then enter the wireless passkey which is found on the label on the Homehub.

[Lam]

Thanks! This worked.