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Contributor
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Message 1 of 5

Hub stats with BT Infinity

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Just upgraded from BT Broadband to  BT Infinity.  When on regular broadband I was able to get into my Homehub 3 settings and get the hub stats (noise margin, attenuation, errors etc), but since upgrading to BT Infinity (<24 hrs ago) I can only get the online duration and no other information.

 

I still have the original Homehub 3.

 

Is this the norm or am I doing something wrong?

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Guru
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Message 2 of 5

Re: Hub stats with BT Infinity

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This is normal, alas.  The line stats for FTTC belong to the openreach provided modem which is supplied locked.  

 

If the modem is a Huawei HG612 you can fairly easily unlock it; just google for details.  If you really want to splash out, you can buy a combined VDSL modem/router, but I think that's around £150 or more.

 

If you don't want to mess with the Openreach modem, or have another model of modem, you can buy an HG 612 on ebay for around £15 inc postage and unlock that.

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Contributor
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Message 3 of 5

Re: Hub stats with BT Infinity

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The modem is a Huawei HG612. Haven't googled yet to learn how to unlock the modem.

 

I have 2 questions if I do manage to unlock it :-

1) Would there be any repercussions with BT Openreach if I do unlock it?

2) Are the stats obtained using the same process?  ie through the hub settings

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Distinguished Expert
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Message 4 of 5

Re: Hub stats with BT Infinity

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no repercussions
the modem holds the stats and available via telnet or web browser
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Contributor
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Message 5 of 5

Re: Hub stats with BT Infinity

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OK Thanks
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