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neilneil
Newbie
480 Views
Message 1 of 3

Huge phone bill for one call!

Hi there,

 

I am writing on behalf of my neighbour, who is having an issue with a recent (talktalk) phone bill.

 

The last phone bill that came through showed up as charging around £80 for a single call, which had apparently lasted hours. I suspect that the problem is that the phone reciever (his end) was not properly replaced, even though the reciever at the other end was.


Does anybody have any advice for disputing this charge? Is there any way of proving that the person at the other end had put the phone down?

Any help would be greatly appreciated!

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2 REPLIES 2
Distinguished Guru
462 Views
Message 2 of 3

Re: Huge phone bill for one call!

Hi. Your neighbour might get more assistance in the TALK TALK forums. I do remember that they used to put a sqeal on the line if you did not hang up properly, don't know whether they still do this.

toekneem

(EASBF)

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plainview
Recognised Expert
441 Views
Message 3 of 3

Re: Huge phone bill for one call!

There is no way of proving which person didn't disconnect the call correctly, you will have to call TALK TALK, explain what happened and hope they have a heart.

 

But if they are anything like all the other big blood sucking corporate leeches out there I wouldn't hold your breath.

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