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Contributor
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Message 1 of 5

I am being charged for BT mobile calls from the Landline

I've called BT, I went through a couple people in India telling me this is the connection fee, and they couldn't send an email to confirm. After I got connected to a UK call centre, they said this was a problem, and I am being charged for calls to BT mobile. They said they will get the offline team to call me back, however, this was 4 days ago, and I have not recieved a call back yet. I have called a BT mobile many times, and I am being charged each time, even though I have unlimited anytime calls, with BT mobile 1000 minutes.

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4 REPLIES 4
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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: I am being charged for BT mobile calls from the Landline

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Moderator
Moderator
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Message 3 of 5

Re: I am being charged for BT mobile calls from the Landline

Hi @arjanvirdi Sorry you have not been contacted back yet. 

We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.

Thanks
John

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Contributor
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Message 4 of 5

Re: I am being charged for BT mobile calls from the Landline

Hi. I have been called saying the issue is fixed, however, I am still being charged! Even the PDF format of the bill says I have been charged for BT mobile calls.
[img]http://i.imgur.com/aZD1Ils.png[/img]
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Moderator
Moderator
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Message 5 of 5

Re: I am being charged for BT mobile calls from the Landline

@arjanvirdi I'll get in touch with you later.

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