Hi folks, i need some help/advice again and i am being honest with what my title says.
I have only been with BT since the 5th of May and originally my intention was to go onto BT Basic but before i migrated i called the BT basic phone number to make enquires and i was told the only way to do this was to join BT then after i had paid my first months line rental etc then i could phone up and asked to be switched to BT Basic but with the package i signed up for i was genuinely happy enough to pay for the package i chose until i found out that i couldn't get BT Sport through the you view box (as i was informed on friday by one of the mods ) So i made the decision to call up and ask for a form to be sent out to me for BT Basic and the girl told me that i would have to pay £21 for my broadband for a month (which is 4 times what i'm paying at the moment) as my services have to be "split" while they sort this out and she asked was i happy to do that, well i didn't really have much choice did i ? So i agreed. Anyway, i have just come out of hospital after spending the weekend in there to see an email which states not only do i have to pay the £21 for my broadband but i have to pay £20 as well for my phone service and i assume my line rental at £16.99 too and my new service will be starting tomorrow but how can they do this when i have not even received an application form yet for BT Basic, surely this is so wrong when BT Basic is supposed to be there to help people who are in certain situations. I haven't even had my moneys worth of my first full month yet and now they expect me to pay triple for a service that hasn't been approved yet.
Can someone advise me on this please as i am really at my wits end with this whole BT thing and not only physically but mentally too i am not strong enough to deal with this on my own.
Thanks for reading and i'm sorry my post is so long but it's the only way i can explain it. I know the mods probably won't be around until tomorrow but i hope they will pick up on this. Many Thanks.
I have asked a moderator to provide assistance, they will post an invite on this thread.
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