I am looking for an e-mail to contact bt team

[user2012]

Dear BT team,

I have left U.K. recently and would like to terminate (cancel) my contract with BT.

I have searched the site for a contact e-mail, but I could not find one. Unfortunately I do not have access to a phone and cannot give you a call.

I have all details (including my account number), could you please urgently let me know how I can contact you via e-mail and submit a cancellation order?

Thank you,

Valery 

[Keith_Beddoe · Accepted solution]

Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.

If you need to contact BT, you can use Live Chat , that would be quicker than e-mail.

[user2012]

understood, thank you

[Radii8]

The email is residential.services@bt.com

[StephanieG]

Hi guys,

Just to clarify, using the above email address or the "Contact us" link found on the front page of the forum will send your details to the same email queue.

A lot of people tend to find the Live Chat quicker as you’re getting a live response there and then, but you can also contact the mods directly about any issues by using the “Contact us” link that’s available on our bios.

Thanks,

Stephanie

[david13]

The address you need is residential.services@bt.com. Hope that helps - it nearly drove me mad trying to find it.

[pottyperson]

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@david13 wrote:

The address you need is residential.services@bt.com. Hope that helps - it nearly drove me mad trying to find it.

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Welcome to the forum. Did you realise you've repeated info already dealt with in the thread, which is over a year old?

(By the way, the link to the mods mentioned in StephanieG's post is no longer available.)