I can not view online billing using the correct password log in

[commiczar]

Same problem , but I can Log in but when I select account or anything except sales / upgrades, then it fails , and i get the message we cannot connect you yet , there appears to be a problem with this site , (mobile app works perfectly ), have check anti virus (norton ) and firewall , no problems with all permissions . ...help please 

[DavidM]

Hi @commiczar and thanks for posting.

I've moved your post so we can offer some help with this. Are you able to post a screen shot of the error message you're seeing?

Cheers

David

[commiczar]

Version:1.0 StartHTML:000000232 EndHTML:000001078 StartFragment:000000693 EndFragment:000001008 StartSelection:000000693 EndSelection:000001004 SourceURL:ms-appx-web://microsoft.microsoftedge/assets/errorpages/acr_error.htmThis page is having a problem loading

This page is having a problem loading

We tried to load this page for you a few times, but there is still a problem with this site. We know you have better things to do than to watch this page reload over and over again so try coming back to this page later.

[commiczar]

tried using Internet explorer , worked fine ,With Edge I can log into My BT , but cannot load anything connected with account pages , Sales pages surprisingly work fine .. lol

[DavidM]

Thanks for confirming that @commiczar.

So you can log in using IE but not when using Edge? Is that correct?

Cheers

David

[commiczar]

Hi David ,yes it works fine in IE , but not in edge . with edge it seems to loose link to account homepage . ican log in . using email and password , but it will not then go to account homepage , It's puzzling ,

[commiczar]

used BT chat . but their take control app will not work at their end , Advisor suggested IE , he had no immediate corrective choices ,

[commiczar]

Any further progress . on why Edge is not finding home page for "my BT "