I cannot get BTINTERNET mail to work on OUTLOOK on laptop but OK on OUTLOOK on the desktop

[JMB]

I have BTInternet EMail working in OUTLOOK on the desktop (IMAP)

But I cannot get it to work again (it used to) on the laptop with either IMAP or POP3.  I have tried comparing settings and they seem to the dame.

It fail to connect when I run the Test Message.

Any idea?

[JMB]

Working now after a few more failed attempts.

I turned off the VPN and able to set up and send and receive mail.  But I can still send and receive with the VPN back on!

[JMB]

Hard to be sure but I quite often see that OUTLOOK is failing to connect to the BTINTERNET server.  I turn off VPN and it connects OK but I can then turn VPN back on and it still connects.

[Andy_N]

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@JMBwrote:

Hard to be sure but I quite often see that OUTLOOK is failing to connect to the BTINTERNET server.  I turn off VPN and it connects OK but I can then turn VPN back on and it still connects.

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The issue would then seem to be the VPN. It depends where in the world your VPN wants to connect (unless you do specify a country). There have been many reports of email access problems from various places around the world.

[JMB]

It is the Norton VPN and normally set to the UK.

Now that I have BTINTERNET working on Outlook again, I see a failure to log on each morning soon after switching on the laptop.  I turn off the VPN and all is OK.