I cannot opt-out of BT Wifi/FON because I do not have a @btinternet.com address?

[JohnBergqvist]

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@gg30340 wrote:

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take over 48 hours for them to re-contact you.

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Thank you.

[JohnBergqvist]

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@DanielS wrote:

Hi @JohnBergqvist,

We'll take a look into it for you. You can reach us by clicking on my user name and then on contact the mods. It'll take us a few working days to reply to you but we will.

Thanks

DanielS

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Thank you. Do i need to contact the mods now still, or have you already set the wheels in motion?

[DanielS]

I need you to fill in that form for me please. Once we receive the completed form it takes us a few days to pick it up. We'll look into everything for you and either call or email you, depending on your preference.

Thanks

DanielS

[JohnBergqvist]

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@DanielS wrote:

I need you to fill in that form for me please. Once we receive the completed form it takes us a few days to pick it up. We'll look into everything for you and either call or email you, depending on your preference.

Thanks

DanielS

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I've submitted the form.

[PaddyB · Accepted solution]

Hi @JohnBergqvist,

I gave you mobile number a quick call, I'm sorry I didn't get speaking to you. I've check you details and is showing that BT WiFi has been opted out and your Hub should no longer be broadcasting the BT Wifi signal.

Thanks

PaddyB

[--_--]

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@PaddyB wrote:

I gave you mobile number a quick call, I'm sorry I didn't get speaking to you. I've check you details and is showing that BT WiFi has been opted out and your Hub should no longer be broadcasting the BT Wifi signal.

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Hi @PaddyB@, I'm having the same problem - unable to login with my primary email address (@gmail), or an @btinternet address I created - I've even tried making the bt email address my primary, but still completely unable to login to btfon/wifi to disable the wifi service.  I was previously opted out, but after a firmware upgrade it seems to be reenabled and the fon SSiDs are back.  Any chance you could help - I've tried online chat but they were unable to resolve it.

Thanks in advance.

[DavidM]

Hi @--_-- and welcome,

I'm sure we can help you with this. can you drop me over an email with the details? You'll get the contact the moderators link in my profile. Due to the holiday period it may take longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David