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Beginner
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Message 1 of 13

I had A good internet untill the 5th July

I had A good internet untill the 5th July where i had contsant Disconnects and slow speed then the disconnects have stopeed buy now im stuck on slow speed 200kb down 800kb up not often do i have my upload speed higher than my download speed so i thought something was wrong so i checked the app service whoch said:

 

Due to suspected Cable Thefts & damage caused by 3rd parties, a small number of our customers in the below areas, may experience a loss of telephone and/or broadband services. We hope to have service restored as quickly as possible and apologise for any inconvenience this may be causing. Llantrisant - 01443 ( estimated clear date 15/07/2013)

 

Now its passed the date no improvement Heres some of the details

 

BT Wholesale Broadband Performance Test

Broadband Speed Test Results

Download MBPS (0.23)
Upload MBPS (0.75)
Ping Latency 34.25

 

ADSL Line Status
Connection Information
Line state:    Connected
Connection time:    0 days, 01:00:10
Downstream:    287.1 Kbps
Upstream:    1.137 Mbps
 
ADSL Settings
VPI/VCI:    0/38
Type:    PPPoA
Modulation:    G.992.5 Annex A
Latency type:    Interleaved
Noise margin (Down/Up):    27.2 dB / 6.1 dB
Line attenuation (Down/Up):    24.0 dB / 15.0 dB
Output power (Down/Up):    18.2 dBm / 12.4 dBm
FEC Events (Down/Up):    2 / 0
CRC Events (Down/Up):    0 / 0
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):    0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):    0 / 0
Error Seconds (Local/Remote):    0 / 0
 

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Guru
Guru
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Message 2 of 13

Re: I had A good internet until the 5th July

Hi leosiegfried,

 

You have been put into a banded profile automatically by the exchange equipment as the exchange has detected a multiple loss of connections (eg resyncs) over a period of time due to disconnections between the hub and the exchange.

 

The system (dlm) will automatically release you from the banded profile after 3 to 5 days of a stable connection. Though your speed may take some time to recover.

 

This is automatically done to prevent errors and to stabilise the line.

 

As your on ADSL2+ your IP Profile will be 88.2% of connection speed, as your connection speed gets better and out of the banded profile your IP Profile will immediately change automatically.

 

 It is advised to keep the homehub/router switched on constantly and connected 24/7, as any restarts/disconnections or turning off of the router/homehub will make the dlm think there is a problem with your line and will either increase your noise margin, decrease your IP Profile, decrease your sync rate or put you into a banded profile.

 

This is done automatically to stabilise the line.

 

If you are not released from the banded profile in 3/5+ days then come back here and we can look into the issue further. If needed you can get manual be released from the banded profile (if not automatically already done so) by the BT Care Team then come back here, but you will need to have a 3+day stable connection first.

 

Hope that helps,

Cheers


jac_95 | BT.com Help Site | BT Service Status
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Beginner
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Message 3 of 13

Re: I had A good internet untill the 5th July

quiet line is quiet

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Beginner
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Message 4 of 13

Re: I had A good internet untill the 5th July

so wait a week and see what happens

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Guru
Guru
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Message 5 of 13

Re: I had A good internet untill the 5th July

as long as you have a stable connection (with no manual resets/restarts of the router/homehub) for the next 3 to 5 days, you should be automatically released from the banded profile. 

 

If after 3 to 5 + days and you have a stable connection but you are still in a banded profile then pop back here and the community will be able to help.

 

Cheers


jac_95 | BT.com Help Site | BT Service Status
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Beginner
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Message 6 of 13

Re: I had A good internet untill the 5th July

1 Day mark passed

Line state:    Connected
Connection time:    1 days, 00:40:19
Downstream:    287.1 Kbps
Upstream:    1.137 Mbps
 
ADSL Settings
VPI/VCI:    0/38
Type:    PPPoA
Modulation:    G.992.5 Annex A
Latency type:    Interleaved
Noise margin (Down/Up):    27.1 dB / 6.2 dB
Line attenuation (Down/Up):    24.0 dB / 15.0 dB
Output power (Down/Up):    18.2 dBm / 12.4 dBm
FEC Events (Down/Up):    27 / 0
CRC Events (Down/Up):    0 / 15
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):    0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):    0 / 9
Error Seconds (Local/Remote):    0 / 😎

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Beginner
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Message 7 of 13

Re: I had A good internet untill the 5th July

2 days and this slow internet is killing me

 

 

ADSL Line Status
Connection Information
Line state:    Connected
Connection time:    2 days, 00:35:45
Downstream:    287.1 Kbps
Upstream:    1.137 Mbps
 
ADSL Settings
VPI/VCI:    0/38
Type:    PPPoA
Modulation:    G.992.5 Annex A
Latency type:    Interleaved
Noise margin (Down/Up):    27.2 dB / 6.1 dB
Line attenuation (Down/Up):    24.0 dB / 15.0 dB
Output power (Down/Up):    18.2 dBm / 12.4 dBm
FEC Events (Down/Up):    43 / 0
CRC Events (Down/Up):    0 / 22
Loss of Framing (Local/Remote):    0 / 0
Loss of Signal (Local/Remote):    0 / 0
Loss of Power (Local/Remote):    0 / 0
HEC Events (Down/Up):    0 / 9
Error Seconds (Local/Remote):    0 / 13

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Distinguished Sage
Distinguished Sage
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Message 8 of 13

Re: I had A good internet untill the 5th July

still stable and in banded profile.  hopefully banding will release in next day or so and noise margin will drop down to 12/15db with a corresponding increase in connection speed



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Beginner
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Message 9 of 13

Re: I had A good internet untill the 5th July

dropeed last night =/

 

Line state:Connected
Connection time:0 days, 11:18:05
Downstream:287.1 Kbps
Upstream:801.8 Kbps
 
ADSL Settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):15.8 dB / 6.8 dB
Line attenuation (Down/Up):40.9 dB / 31.8 dB
Output power (Down/Up):18.3 dBm / 12.4 dBm
FEC Events (Down/Up):927 / 18272
CRC Events (Down/Up):0 / 45
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
HEC Events (Down/Up):0 / 22
Error Seconds (Local/Remote):6 / 87
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Distinguished Sage
Distinguished Sage
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Message 10 of 13

Re: I had A good internet untill the 5th July

looks like back to square oneSmiley Sad



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