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Beginner
6,801 Views
Message 1 of 10

I have a 4G signal but no data or internet services

For some reason my mobile data has stopped working on my iPhone 5S. Was previously working fine and the phone shows that it is still connecting to 4G/3G with a good signal strength. However, any mobile data service such as iMessage, email or any internet browsing is not working. I have checked my data usage and still have 1.8 GB left for this month.

I have done the "reset network settings" fix, but that has made no difference.

It is almost as if my data is being restricted as if I had hit my data cap, but I haven't.

Any ideas how to solve this issue?

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9 REPLIES 9
Moderator
Moderator
6,772 Views
Message 2 of 10

Re: I have a 4G signal but no data or internet services

Hi @GlynRS2

 

Welcome to the forum and thanks for your post!

 

I'm sorry for the problems you're having with the mobile data on your iPhone 5S.  Have a word with our >>mobile chat team<< to see if they can help you.

 

Keep us posted how things go.

 

Cheers,

 

Robbie

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6,719 Views
Message 3 of 10

Re: I have a 4G signal but no data or internet services

Did you ever get this issue resoved?  I've began having the exact same issue yesterday and I tried that reset network fix also to no avail.

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Distinguished Sage
Distinguished Sage
6,717 Views
Message 4 of 10

Re: I have a 4G signal but no data or internet services

@112WrightFamily

Try the mobile chat team as advised on last post.

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Contributor
6,714 Views
Message 5 of 10

Re: I have a 4G signal but no data or internet services

Same here last few days , very odd

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Contributor
6,712 Views
Message 6 of 10

Re: I have a 4G signal but no data or internet services

im not bothering trying the tech team or whatever they are meant to be, as im not getting 4G extra anywhere , getting out of this contract as soon as i can, exec office time!

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Contributor
6,707 Views
Message 7 of 10

Re: I have a 4G signal but no data or internet services

looking on twitter BT and EE have mobile data problems today

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6,658 Views
Message 8 of 10

Re: I have a 4G signal but no data or internet services

I spoke to the mobile chat team and all they could say was take some out, put it back in, switch off your phone, switch it back on. It's like they googled "basic" technical help! They said no errors or problems on there end so it must be my aim card now a new one is in the post. An hour after i ended the chat my data suddenly starts working!
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Contributor
6,638 Views
Message 9 of 10

Re: I have a 4G signal but no data or internet services

Yes, the tech team are useless.

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Aspiring Expert
6,628 Views
Message 10 of 10

Re: I have a 4G signal but no data or internet services

It was a nationwide problem affecting EE and EE MVNOs. Now fixed.

 

http://www.techradar.com/news/ee-internet-is-down-heres-why-you-may-be-having-issues

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