The problem is is that people are making stuff up they think sounds probable.
So, based on the above, can a mod/admin or anyone employed by BT clarify exactly what the score is with this (in plain english so I get it) and correct me where I'm wrong
You have 10 days to cancel after the price increase
No, you have 10 days from when you recieve the notification (by post or email)
and cancelling involves a £30 cancellation charge. Thats it, the mods mods confirmed that clearly.
No, Sean wrote that IF a MAC was used, then the £30 can be avoided. Here's what Sean wrote
There is a clause in your contract that if BT make any changes to our terms and conditions which leaves you worse off, like a price change, then any contract related charges will be waived, provided you notify us of your wish to cease your service within 10 days of receiving your notification.
The broadband cease charge will be applied to any customer completely ceasing their broadband service without using the MAC process. This charge can be avoided if you request a MAC from BT and transfer your service to a different supplier using that MAC.
Ok, so it looks like I got the waived bit wrong (when I wrote nothing was waived), but my understanding is any charges that would of due for the remainder of the contracts are not going to be charged, only after you notify BT with in 10 days of your intension to leave due to the price increase.
Plus if you ask for a MAC code and make use of it, there is no £30 charge
Regarding the cease charge
This charge will be raised should you :-
This charge will not be raised should you :-
See this link for the BB cease charge - http://www.productsandservices.bt.com/consumerProducts/dynamicmodules/pagecontentfooter/pageContentF...
The info that Sean gave regarding the need to use a MAC code is NOT on the link I gave earlier, so this is unclear IMHO and the link should be corrected to tell a customer that a MAC code would be needed.
Here's the link for reference - http://bt.custhelp.com/app/answers/detail/a_id/35832/761,2072,2098
People are making up that there's a clause that says BT will wait for another provider to take over the line using a mac code, even though it normally takes over ten days. There isn't this clause.
Where did anyone post that? I must of missed this:(
You can cancel within ten days with a £30 openreach charge.
Not if you use a MAC code
If another provider instead takes over the line 14 days later you will get a cancellation charge for the contract,
Once you leave BT, after giving a new ISP the MAC code, why would BT be bothered how long it takes your new ISP to contact OR (if they're needed)?
as it wasn't cancelled within 10 days (asking for a mac code is not a cancellation request). I don't agree with it, but it's how every provider works and there will be 2013 price rises from all of them
They all normally do:(, though I've not looked around yet;).
To throw another cat in to this.....
Changing the terms (notification)
section 52 states we need to put it in writing:o and only the directly affected services can be ended.....
As this has dragged on further I'll have my last two penn'orth, though I don't have the will to read the thread all over again.
Two distinct charges are involved: a penaty charge for terminating a minimum-period contract early, and a cease charge for stopping a broadband service without a MAC code. There was never any doubt that the penalty charge would be waived under the 10-day price increase rule, but there was a question as to whether this waiver extended to the cease charge if the customer did not transfer their service with a MAC code. My reading of the T&C as a whole was that a customer liable for a cease charge would not be exempt from it simply because they qualified for waiver of the penalty charge under the 10-day rule. I thought Sean confirmed that opinion in Message 50, but alas there now seem to be different interpretations of his interpretation. I see no reason not to stick with mine.