I have just subscribed to the big sport package with a 24 month contract. I have now been sent an em

[Steelman1]

I have just subscribed to the big sport package with a 24 month contract. I have now been sent an email stating that my monthly bill is to increase by £6 per month from November 1st . Is this correct, can BT do this?

[garybs29]

What package does it mention on the email?

[Steelman1]

Garybs29, thank you for replying . The email from BT states:

From 1 November 2020 your BT Sport and TV prices will go up by £6 a month.

[garybs29]

Chances are if ypu've just upgraded that was on the old paxkage hence why i was asking what package it stated. Sometimes on these notifications they will stste a date it was based on & what was on the account then. Maybe best to call & check though

[-Richie-]

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@Steelman1wrote:

I have just subscribed to the big sport package with a 24 month contract. I have now been sent an email stating that my monthly bill is to increase by £6 per month from November 1st . Is this correct, can BT do this?

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It's a price change notification from the old plan you had, the legacy BT TV packages are having an increase, the new packages which includes 'Big Sport' are not being changed.

[Steelman1]

Garybs29 Thankyou. This is helpful and reassuring.

[Steelman1]

Richie. Thank you. This is helpful.

[TheRealBudski]

Was this an end of discount price rise or are all legacy packages getting this mid contract?

[Steelman1]

TheRealBudski, Thank you for your reply. I have received replies from two other experts and it is beginning to point to the fact that the price increase does relate to a legacy package, which I no longer have. I do not know if all legacy package subscribers are receiving this message I'm afraid.