cancel
Showing results for 
Search instead for 
Did you mean: 
JamesSmall893
Beginner
614 Views
Message 1 of 9

I have no idea what is going on please help.

I just payed my bill on the 4th and it's already saying i owe BT 96 pound on my online billing page, which has to be paid by the 11th. I ring up to be told i owe them nothing. So please tell me how to confirm which is right. The last time i believed BT on the phone they said installation was free and then disconnected my internet due to me owing them money because installation wasn't free. Thanks in advance for any help.

0 Ratings
8 REPLIES 8
Distinguished Sage
Distinguished Sage
597 Views
Message 2 of 9

Re: I have no idea what is going on please help.

have you tried the online chat and see if they can help you sort it out 


live chat http://bt.custhelp.com/app/contact/c/1885



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
JamesSmall893
Beginner
595 Views
Message 3 of 9

Re: I have no idea what is going on please help.

Just tried that brings up a blank page. Also tried refreshing still just a blank page.

0 Ratings
Distinguished Sage
Distinguished Sage
591 Views
Message 4 of 9

Re: I have no idea what is going on please help.

there is a live chat link at the top of the forum page which you can use tomorrow



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Patty-L
Recognised Expert
575 Views
Message 5 of 9

Re: I have no idea what is going on please help.

JamesSmall893 said @22.54
Just tried that brings up a blank page. Also tried refreshing still just a blank page.

that was maybe because they are only open 9am-6pm  Monday to Friday.
Patty-L

JamesSmall893
Beginner
560 Views
Message 6 of 9

Re: I have no idea what is going on please help.

Still a blank page.

0 Ratings
Patty-L
Recognised Expert
556 Views
Message 7 of 9

Re: I have no idea what is going on please help.

Don't know what is going on with yours I just clicked imjolly's link 2nd post it seemed to take (seconds) to load

http://bt.custhelp.com/app/contact/c/1885

and it worked for me. Pat.

 

edit    Or try link below if you are still having trouble connecting to above.

 

 

 http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums

0 Ratings
JamesSmall893
Beginner
521 Views
Message 8 of 9

Re: I have no idea what is going on please help.

You know what im fed up of BT now.Im going to leave it and if im disconnected i'll know i have been lied to again.

0 Ratings
Patty-L
Recognised Expert
512 Views
Message 9 of 9

Re: I have no idea what is going on please help.

Why don't you give Live Chat  one last chance tomorrow on the 2nd link

I gave you. For your own peace of mind (re disconnecting you.)

0 Ratings